> Markdown version of [/jobs/ext/2921950-help-desk-technician-i](https://www.wearedevelopers.com/jobs/ext/2921950-help-desk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** AMERICAN SYSTEMS - **Location:** Quantico, VA, United States - **Experience:** Starter - **Salary:** $47,840.0 - **Contract:** Contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Software Applications, JIRA, Microsoft Outlook, CompTIA Security+, Issue Tracking Systems, System Center Configuration Manager, Cloud Services, Service Pack, System Software, Office365, SC Clearance, Information Technology, Gsuite, Hardware Infrastructure, Hardware Debugging, Servicenow - **Published:** September 15, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9162934/help-desk-technician-i ## About the Role * As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , we will not consider candidates for this position who do not meet the aforementioned conditions. * Must hold active DOD Interim Secret or Secret Clearance * Must have 1 year of demonstrated help desk, desk side or similar technical support experience. * DOD 8570 IAT Level II certification compliance is required at hire (Such as CompTIA Security+ CE, with enrollment in the Continuing Education (CE) program). * Experience with Microsoft Office Outlook, Excel, and Word * Experience with ticketing systems like Remedy, ServiceNow, Connectwise, Jira, Etc. * Experience with Active Directory, Windows devices and Windows Operating Systems (OS) * Excellent interpersonal and communication skills (written and oral). * Strong team player; self-assured, confident, and goal oriented. * Ability to organize and manage multiple priorities and delegate effectively. * Ability to solve problems and translate policies into daily routine operations. * Keen attention to detail. * Weekend or after-hours support may be required on occasion. ## Description An Average Day: As Help Desk Technician I, you will create and troubleshoot tickets and provide in-person, over-the-phone, and remote technical support. This role offers a diverse mixture of resolving technical issues and customer interactions. Additionally in this position you will: * Log all help desk requests, generate trouble tickets, record resolution actions and time, and provide status to the Government. * Create, modify, maintain, delete, and troubleshoot Active Directory client accounts and systems. * Troubleshoot and resolve user/client standard end user devices application and configuration problems via telephone assistance call, remote control, and at user locations, including but not limited to operating systems. * Maintain and support end user device operating systems and application software. * Apply configuration changes, service packs, patches, updates, and security fixes and virus definition to end user devices. * Troubleshoot and resolve user issues with cloud-based services such as Google Workspace or Microsoft Office365. * Perform troubleshooting to resolve software baseline applications and E-Mail problems. * Coordinate standard system image configuration changes with the SCCM Image Team. * Install, configure, and maintain authorized client applications and software baselines on end user devices. * Perform minor hardware repair and replacements on government authorized computer systems. * Create/update documentation for technical processes. * Assist with installing/testing of system software or hardware configurations and coordinate the documentation of all hardware and software changes. * Use the Enterprise Service Desk system to create, modify, update, and resolve customer support requests. * Assist in the preparation of technical documentation and configuration of change requests. * May assist with MCU content management responsibilities as needed. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)