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# Information Technology Support Engineer

- **Company:** Techridge, Inc.
- **Location:** Augusta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Basics, Software Deployment, Wi-Fi Technology, Office365, Peripherals, Server Operating Systems & Platforms
- **Published:** September 15, 2026
- **Apply:** https://www.dice.com/job-detail/476d449a-0bc1-420e-9552-0de16efd2f3d

## About the Role

* Strong hands-on experience in desktop/L2 support
 * Expertise in Windows OS, system imaging, and application deployment
 * Working knowledge of Microsoft 365 administration and support
 * Basic knowledge of networking and server environments
 * Experience with IT asset management.
 * Strong troubleshooting, communication, and user-handling skills
 * Ability to work effectively in a fast-paced, SLA-driven environment

Note:

 * Candidate should be proactive, accountable, and capable of handling operations independently
 * Prior experience in call center/BPO environment is highly preferred

## Description

* Provide L2 level end-user support (desktop/laptop) in a call center environment
 * Perform system imaging, OS deployment, and software installation/configuration
 * Install, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripherals
 * Offer technical support to users via calls, tickets, and in-person interactions
 * Manage user onboarding/offboarding (device setup, O365 configuration, access provisioning)
 * Perform regular software updates, patches, and security checks to ensure system stability and compliance
 * Maintain and track IT assets lifecycle ensuring audit readiness
 * Troubleshoot LAN/Wi-Fi and basic network-related issues
 * Basic administration and troubleshooting of AD, DNS, DHCP, and server-related tasks
 * Provide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)
 * Handle on-call/floor support to minimize business downtime
 * Coordinate with vendors for hardware support, procurement, and ISP-related issues