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# SAP CS (Customer Services) Lead

- **Company:** Collabera
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $156,000.0 - $166,400.0
- **Contract:** Permanent contract
- **Skills:** Advanced Business Application Programming (ABAP), IDoc, IT Management, Open Data Protocol, Salesforce.Com, SAP (Applications), SAP CS, SAP Sales and Distribution, Web Services, Information Technology, SAP S/4HANA, Enterprise Integration, SAP Ariba
- **Published:** September 15, 2026
- **Apply:** https://www.dice.com/job-detail/05855574-046d-434a-be59-6ace77148276

## About the Role

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Experience: 8 12+ years of hands-on SAP functional configuration experience, with at least 2 full-lifecycle SAP CS/SM implementations in a Lead role.
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Core SAP Skills:

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SAP CS/SM: In-depth knowledge of Service Orders, Service Notifications, Equipment Masters, Functional Locations, In-House Repair processing, DIP (Dynamic Item Processor) profiles, and Resource-Related Billing (RRB).
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SAP OTC / SD: Deep understanding of Sales Order Processing, Pricing Procedure, Delivery, Invoicing, Billing Output, and Revenue Account Determination.
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Service Contracts: Hands-on mastery of Service Agreements, Billing Plans (periodic/mileage), Price Agreements, and automatic creation of billing requests.

Integration Expertise: Proven track record integrating SAP CS/OTC with third-party or native Quoting platforms (CPQ), Field Service Management (FSM) software, and e-Signature/contract management systems.

Technical Familiarity: Solid understanding of IDocs, BAPIs, RFCs, web services, and user exits/enhancements related to CS and SD modules.

Education: Bachelor s degree in Computer Science, Information Technology, Supply Chain, Business Administration, or related field.

## Description

We are seeking an experienced SAP CS (Customer Services) Lead to drive the design, implementation, and optimization of our end-to-end Service Management and Order-to-Cash processes.

 * In this strategic and hands-on role, you will lead cross-functional SAP initiatives bridging Customer Services (CS), Service Management (SM), and Sales & Distribution (SD / OTC), with a heavy focus on complex integrations with quoting platforms (CPQ) and Service Contract systems.
 * The ideal candidate brings deep domain expertise in field service execution, contract lifecycles, and billing automation, serving as the primary liaison between business stakeholders, IT leadership, and technical teams., *
Functional Leadership: Lead global design, configuration, and deployment of SAP CS/SM and OTC solutions aligned with strategic enterprise goals.
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Process Integration: Architect seamless integrations connecting SAP CS with Sales & Distribution (SD/OTC), SAP Service Contracts, repair processing, equipment master records, and external quoting platforms (e.g., Salesforce CPQ, SAP CPQ).
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End-to-End Service Lifecycle: Oversee solution design across service notifications, service orders, resource scheduling, dynamic billing (DIP profiles), warranty management, and service contract renewals.
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Architecture & Strategy: Define functional best practices and roadmap for customer service operations, guiding the migration/evolution strategy toward S/4HANA Service where applicable.
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Stakeholder Management: Translate complex business requirements into scalable SAP solutions; conduct workshops, blueprinting sessions, and executive presentations.
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Cross-Module Alignment: Work closely with FICO (revenue recognition, service costing), MM (spare parts inventory), and PP/PM teams to ensure smooth end-to-end process execution.
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Team Guidance: Mentor junior functional analysts, manage external implementation partners, and review technical specifications for ABAP, interfaces (OData/REST/PI/PO), and enhancements.