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# IT Support Technician

- **Company:** Maersk
- **Location:** Charlotte, NC, United States
- **Salary:** $60,320.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Local Area Networks, Networking Basics, TCP/IP, Wi-Fi Technology, Microsoft Power Automate, Computer Equipment, Information Technology
- **Published:** September 15, 2026
- **Apply:** https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/USA-North-Carolina-Charlotte-28273/IT-Support-Technician_R195086

## About the Role

* Experience providing onsite IT support, workplace technology support, or infrastructure support within a corporate environment.
 * Strong knowledge of Windows 11, Microsoft 365, desktop hardware, printers, and end-user device troubleshooting.
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, LAN, and structured cabling.
 * Ability to manage multiple priorities while maintaining high service standards and meeting agreed service levels.
 * Excellent communication and interpersonal skills, with the ability to support both technical and non-technical users.
 * A proactive, self-directed approach with strong ownership, accountability, and problem-solving skills.
 * Relevant technical education, certifications, ITIL knowledge, or equivalent practical experience are considered an advantage.

## Description

At Maersk, we are looking for an IT Support Technician to join our North America IT team in Charlotte, NC. In this onsite role, you will provide hands-on technical support to employees, maintain workplace technology, support local infrastructure, and help deliver an excellent end-user experience. You will work closely with the Global Service Desk, remote support teams, vendors, and business stakeholders while acting as a trusted local technology partner. The role reports to the Area IT Lead., * Work in a global technology environment supporting critical business operations across Maersk.

 * Collaborate with regional and global IT teams while gaining exposure to workplace technology, infrastructure support, and technology projects.
 * Contribute to continuous improvement initiatives and the adoption of modern workplace solutions, including Microsoft Copilot and approved AI tools.
 * Build your technical and professional skills in a customer-focused environment that values ownership, collaboration, and learning., * Provide onsite technical support for incidents and service requests requiring physical intervention.
 * Support laptops, desktops, printers, mobile devices, meeting room technology, and related peripherals.
 * Deliver high-quality support for Microsoft 365, Windows environments, standard applications, and workplace technology.
 * Manage hardware lifecycle activities, including deployment, inventory management, refresh, repair coordination, and decommissioning.
 * Assist with basic troubleshooting of networking, Wi-Fi, LAN connectivity, cabling, and local infrastructure components.
 * Support technology deployments, office moves, upgrades, and other local IT projects.
 * Provide professional support to employees at all levels, including executive and VIP stakeholders, while ensuring clear communication and follow-through.