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# Support Engineer

- **Company:** Axuall, Inc.
- **Location:** Cleveland, OH, United States (Remote available)
- **Experience:** Expert
- **Salary:** $80,000.0 - $92,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Application Programming Interfaces (APIs), Monitoring of Systems, PostgreSQL, Postman, Grafana, Sentry, Service Stack
- **Published:** September 15, 2026
- **Apply:** https://startup.jobs/support-engineer-axuall-10065710

## About the Role

* Familiarity with the following elements of a modern technology stack: Python, PostgreSQL, API tools such as Insomnia and Postman
 * Experience utilizing alerting and monitoring tools such as Sentry and Grafana
 * 3-5 years experience troubleshooting and resolving tier 1 and tier 2 issues
 * 3-5 year experience partnering with Engineering and Development Teams on escalated issues
 * 3-5 years experience troubleshooting and resolving issues with APIs
 * Exposure to healthcare organizations and clinicians
 * Familiarity with provider credentialing a bonus

## Description

In this role you will serve as a Tier 2 support professional ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately. Working within a highly matrixed and collaborative environment you will troubleshoot technical issues. This is a mid to senior level position serving as an individual contributor.

What You'll Do

 * Apply your technical knowledge to the triage, escalation and resolution of technical requests from clients and internal team mates
 * Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for resolution
 * Readily available for live coverage as needed (Axuall supports Clinicians 8AM - 8PM EST)
 * Foster collaboration and impeccable communication among product management, engineering and support teams
 * Coordinate / follow up on internal requests and work in progress
 * Create and improve established and ad-hoc workflow for the triage and escalation of support tickets
 * Assess and develop internal tooling to provide visibility to underlying issues leading to support requests
 * Apply good practice in software testing to the identification and resolution of issues
 * Contribute to the growth of the team by bringing your best ideas for improvement and collaboration