> Markdown version of [/jobs/ext/2922497-desktop-support-technician-i](https://www.wearedevelopers.com/jobs/ext/2922497-desktop-support-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician I - **Company:** Lifespark - **Location:** St. Louis Park, MN, United States - **Experience:** Starter - **Salary:** $46,000.0 - $54,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, Instant Messaging Technology, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Tablet Computers, Software Troubleshooting, Electronic Medical Records, Computer Equipment, Information Technology, Laptops - **Published:** September 15, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88334896/1 ## About the Role * Associates degree in Computer Science or equivalent work experience, * 1-3 years of experience with helpdesk/desktop support in a professional environment (healthcare environment preferred) * Ability to support a rotating 24x7 on-call shift * Must be able to prioritize own work and manage time accordingly * Advanced level knowledge of Windows 10 operating system and Microsoft Office 365 * Experience with installing and configuring software on windows-based computers * Experience with computer hardware and components for desktops and laptops * Experience configuring corporate email on person mobile devices * Ability to support remote users via phone, remote access, VPN * Experience supporting mobile devices (phones, tablets) * Background in managing tickets through a ticketing system (FreshService preferred) * Requires strong problem solving, time management, flexibility, and communication skills * Must have the ability to multi-task, organize and document many tasks at one time * Must have a strong background in Customer Service * Experience supporting EMRs preferred * Must have a data-capable smartphone for authenticators and business applications ## Description Desktop Support Technician I primary job responsibilities are to act as first line of support for all technology related tickets raised by Lifespark. Desktop Support Technician I will work on a team of technicians with a standard Level 1 - Level 3 escalation structure. Team members receive trouble tickets via email, ticketing system, or telephone, and are responsive and effective in creating tickets, resolving tickets, and/or coordinating escalation for resolution. This position requires the individual to be in the office to complete daily responsibilities., * Provide first level Deskside support by identifying, analyzing, and solving customer reported problems with systems/applications, over the phone, email, instant messaging, and in person * Own the responsibility of tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur * Determine when tickets need to be escalated to other levels or groups and escalate them accordingly * Report progress to clients and notify them of resolutions * Act as translator and liaison between users and internal IT * Create tickets for all client interactions * Create both internal and user-facing documentation * Participate in a rotating on-call 24x7 shift * Support walkup user inquiries and create tickets from these interactions * Support and troubleshoot software applications * Support and troubleshoot hardware (laptops, printers, phones, tablets) * Manage work to meet business requirements and service level agreements of Lifespark * Follow established protocols for HIPAA compliance and other security client records * Professional demeanor: adhere to all performance standards in Lifespark Employee Handbook * Additional responsibilities as assigned ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)