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# IT Support Associate II

- **Company:** Amazon.com, Inc.
- **Location:** Sparrows Point, MD, United States
- **Salary:** $85,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, JIRA, Bash Shell, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Networking Basics, Productivity Software, TCP/IP, Scripting, Enterprise Software Applications, Peripherals, Microsoft InTune, Data Analytics, Casper Suite, Gsuite, User Accounts
- **Published:** September 15, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2972487584-2

## About the Role

* Technical support
 * Windows administrationmac
 * OS support
 * Active Directory
 * Office 365/Google Workspace
 * Ticketing systems (e.g., Service
 * Now, Jira)
 * Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
 * Endpoint management (SCCM, Intune, JAMF or similar)
 * Scripting basics (Power
 * Shell, Bash)
 * ITIL or structured incident management

## Description

As an IT Support Associate II at Amazon, you'll deliver tier II support for employees across the Information Technology & Technical Support organization. You'll troubleshoot hardware, software, and network issues, manage user accounts, and maintain devices in a fast-moving, customer-obsessed environment. Partnering with global IT and engineering teams, you'll document solutions, improve support processes, and help scale reliable, secure technology that powers Amazon's worldwide operations., * Provide tier II technical support for Amazon employees across hardware, software, and network issues.

 * Troubleshoot Windows, mac
 * OS, mobile devices, VPN, and collaboration tools, escalating complex issues as needed.
 * Manage user accounts, permissions, and access in Active Directory and related identity systems.
 * Maintain and document incident tickets, resolutions, and knowledge base articles for recurring issues.
 * Collaborate with IT and engineering teams to improve support processes and tooling.
 * Install, configure, and maintain workstations, peripherals, and approved software packages.
 * Monitor system and service health, responding to alerts and minimizing downtime.
 * Educate users on best practices for security, productivity tools, and self-service resources.
 * Participate in on-call rotations and support high-priority launches or events.
 * Contribute to continuous improvement initiatives in a data-driven, customer-obsessed culture.


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