> Markdown version of [/jobs/ext/2924483-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2924483-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** CareerCircle - **Location:** Fort Meade, MD, United States (Remote available) - **Experience:** Experienced - **Salary:** $89,440.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, BIOS, System Configuration, Desktop Computing, File Systems, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Network Service, Public Key Infrastructure, Remote Desktop Services, Software Engineering, Software Systems, Enterprise Software Applications, Deep Learning, Servicenow, User Accounts - **Published:** September 15, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/ft-meade/8ef98cb7-b2fd-4913-ae36-ad596ae8c1dc ## About the Role Education: Associates Degree or 7 years, Bachelors 5+ years -Experience: 5+ years of related experience for Bachelor's, 7+ years with Associates degree Technical skills: -Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success. -Knowledge of the principles, methods, and techniques used in network and systems administration and support. -Knowledge of related hardware and software. -Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. -Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts. -Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot). -1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking. -Security clearance level: TS/SCI, Help desk, Help desk support, Service desk, Troubleshooting, Windows 10, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Operations File Systems, Issue Tracking Problem Solving Active Directory Software Systems Help Desk Support Business Valuation Security Clearance System Administration Full Stack Development Business Transformation Troubleshooting (Problem Solving) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance), Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware. -Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. -Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems. h-Utilize: Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to higher Tier, and providing first contact and incident resolution to customers with hardware, software, and application problems., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Analyst TEKsystems Catonsville, MD*Remote Operations ServiceNow CompTIA A+ Communication Issue Tracking Customer Service Managed Services Active Directory Technical Issues Business Valuation IT Service Management Full Stack Development Artificial Intelligence Business Transformation Remote Desktop Services Virtual Private Networks (VPN) Microsoft Certified Professional Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0 Google IT Support Service Desk Technician TEKsystems Ft Meade, MD*On-Site BIOS Operations File Systems Issue Tracking Problem Solving Active Directory Software Systems Help Desk Support Business Valuation Security Clearance System Administration Full Stack Development Business Transformation Troubleshooting (Problem Solving) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0 Google IT Support Service Desk Technician Leidos Arlington, VA*On-Site Equities Management ServiceNow Market Data User Accounts Change Requests Ancient History Support Services Operating Systems Change Management Operation Maintenance Remote Troubleshooting Public Key Infrastructure IAT Level II Certification Fine-tuning (Deep Learning) Identity And Access Management Enterprise Application Software BMC Remedy Action Request System Information Technology Infrastructure Library Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0 Login | JoinContact ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)