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# IT Desktop Support Technician (Federal Work Study) job in Monroe

- **Company:** South Piedmont Community College
- **Location:** Monroe, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer-Generated Imagery, Issue Tracking Systems, ServiceNow IT Service Management, Connectivity Problems, Information Technology, Laptops
- **Published:** September 15, 2026
- **Apply:** https://jobs.diversity.com/career/2489423/it-desktop-support-technician-federal-work-study-north-carolina-nc-monroe

## About the Role

&bull Basic knowledge of Windows or macOS
&bull Strong customer service and communication skills
&bull Willingness to learn and follow IT procedures, &bull Coursework in IT, Computer Science, or related field
&bull Familiarity with Active Directory or ticketing systems
&bull Interest in CompTIA A+ or ITIL certifications, Students must have completed a current year's FAFSA, be eligible for Federal Financial Aid, be enrolled at South Piedmont Community College, be making Satisfactory Academic Progress (GPA of 2.000 or higher, a completion rate of 67% or higher, not exceeding the maximum timeframe of 150%) to apply.

## Description

to students, faculty, and staff by assisting with hardware, software, and classroom technology issues. This role is designed to provide hands-on experience aligned with a Desktop Support Technician career path. This position will work under the direction of the Technology Support Manager., &bull Provide Tier 1 desktop support for Windows and macOS systems
&bull Troubleshoot hardware issues (PCs, laptops, monitors, printers)
&bull Assist with software, OS, email, and network connectivity issues
&bull Log and track requests using an IT ticketing system
&bull Provide basic classroom and lab technology support
&bull Assist with computer imaging, setup, and inventory
&bull Communicate clearly and professionally with end users