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# IT Support Technician

- **Company:** Resourcesoft, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Software Applications, Desktop Computing, Network Connections, Windows Desktop, Peripherals, Microsoft InTune, Casper Suite, User Accounts
- **Published:** September 15, 2026
- **Apply:** https://www.dice.com/job-detail/d6eb7598-a1a4-4228-b30d-1e468b730938

## About the Role

* 1 or more years of experience providing frontline IT/help-desk support for end users in an office or educational environment.
 * Proficiency in troubleshooting Windows and macOS computers, software applications, and peripherals.
 * Experience with workstation setup, equipment deployment, and employee onboarding/offboarding processes.
 * Experience with classroom, conference room, and audiovisual technology, including displays, projectors, and conferencing systems.
 * Experience with enterprise device management platforms such as Microsoft Intune or Jamf, and Active Directory administration.
 * Excellent customer-service and interpersonal skills, with the ability to communicate effectively with technical and nontechnical users.

## Description

* Provide frontline technical support to end users in person, remotely, and through the service-request process.
 * Diagnose and resolve issues involving computers, software, user accounts, peripherals, and network connectivity.
 * Support classroom, conference room, and AV technology, including displays, microphones, and conferencing systems.
 * Assist with device setup, deployment, software installation, and routine OS/software updates.
 * Perform routine tasks within enterprise management platforms such as Intune, Jamf, or Active Directory under supervision.
 * Support technology projects, equipment refreshes, inventory tracking, and documentation of issues and solutions.


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