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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Solutions Architect - Ccaas - **Company:** Sprinklr - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Bioinformatics, Cloud Computing, Data Architecture, Machine Learning, Software Architecture, Systems Integration, Enterprise Software Applications, HybridCloud, Information Technology, Real Time Data, Bitcoin - **Published:** September 15, 2026 - **Apply:** https://www.buscojobs.com.es/principal-solutions-architect-ccaas-en-madrid-ID-371731904 ## About the Role Qualifications Bachelor's degree in computer science, Mathematics, or Engineering; Master's strongly preferred. 15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments. 5+ years leading CCaaS software architecture at scale. Deep expertise in AI, automation, and machine learning. Proven leadership in multi?cloud, hybrid cloud, and real-time data architectures. Strong executive presence and strategic influence. ## Description Description The Principal Solutions Architect leads Sprinklr's most complex and strategic enterprise engagements, setting architectural direction at scale and serving as a senior technical authority across AI driven customer engagement initiatives.What You'll Do Act as a trusted executive advisor to Sprinklr's largest and most complex enterprise customers.Own end-to-end architectural strategy for largescale, multiyear transformation programs.Define enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures.Serve as the final escalation point for complex integration, data, and AI challenges.Influence Sprinklr's product and platform roadmap through deep customer insight.Establish reference architectures and best practices across the global SA organization.Mentor Lead and Senior Solutions Architects and elevate technical excellence.Represent Sprinklr as a thought leader in AI powered CX and enterprise architecture.Qualifications Bachelor's degree in computer science, Mathematics, or Engineering; Master's strongly preferred.15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.5+ years leading CCaaS software architecture at scale.Deep expertise in AI, automation, and machine learning.Proven leadership in multi?cloud, hybrid cloud, and real-time data architectures.Strong executive presence and strategic influence.We focus on our mission : Sprinklr was founded in **** to solve a big problem: growing enterprise complexity that separated brands from their customers.Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve.Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.Create a culture of customer obsession, with trust, teamwork, and accountability.We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer.While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive.Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.We offer you and your family voluntary healthcare coverage in countries where applicable.We believe it is important to take time off - it is essential for your mental and physical wellbeing.We provide Sprinklrites with paid time off to recharge and spend time with loved ones.We want to grow our talent with purpose.Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.To learn more about employee benefits by region,.To learn more about all-things-Sprinklr, visit our candidate resource hub.EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.We fervently believe every employee matters and should be respected and heard.We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.Reasonable accommodations are available upon request during the interview process.To request an accommodation, please work directly with your recruitment coordinator or recruiter.Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr.Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process.Sprinklr will also never pay in Bitcoin or send email communications from our executives.Please the Federal Trade Commission's advice to avoid these types of scams.If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. ## Related Videos - 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