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# Technical Support L1

- **Company:** Jobtailor
- **Location:** A Coruña, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Instant Messaging Technology, Project Management Software, Microsoft Office
- **Published:** September 15, 2026
- **Apply:** https://www.buscojobs.com.es/technical-support-l-1-en-la-coruna-ID-370834375

## About the Role

Previous experience in administrative tasks and technical customer support
Fluent written and spoken English (essential)
Knowledge of other languages is highly valued
Good command of Microsoft Office tools (Excel, Teams, Outlook)
Experience using instant messaging tools and ticketing or project management platforms
Service-oriented mindset, strong communication skills and willingness to learn
Ability to work in a structured way and handle repetitive processes with attention to detail
Core Competencies
Demonstrates expertise in technical customer support and incident management, with a strong focus on service continuity for audiovisual projects. Proficient in handling technical queries in a multilingual environment while maintaining attention to detail and effective communication.
Highest-signal resume keywords
Technical Customer Support
Incident Management
Fluent English
Microsoft Office Tools
Service-Oriented Mindset
Hard Skills
Incident Management
First-Level Troubleshooting
Technical Support
Administrative Tasks
Soft Skills
Strong Communication Skills
Willingness to Learn
Attention to Detail

## Description

Handle technical queries and incidents received via phone, email and ticketing toolsPerform basic incident management and first-level troubleshootingProvide customer support in multiple languages, mainly in English, for assigned audiovisual projectsCoordinate with internal teams to ensure incidents are properly escalated and resolvedSupport international clients in a dynamic, technology-focused environmentMaintain technical management and service continuity for audiovisual projects across more than 100 countriesRequirementsPrevious experience in administrative tasks and technical customer supportFluent written and spoken English (essential)Knowledge of other languages is highly valuedGood command of Microsoft Office tools (Excel, Teams, Outlook)Experience using instant messaging tools and ticketing or project management platformsService-oriented mindset, strong communication skills and willingness to learnAbility to work in a structured way and handle repetitive processes with attention to detailCore CompetenciesDemonstrates expertise in technical customer support and incident management, with a strong focus on service continuity for audiovisual projects. Proficient in handling technical queries in a multilingual environment while maintaining attention to detail and effective communication.Highest-signal resume keywordsTechnical Customer SupportIncident ManagementFluent EnglishMicrosoft Office ToolsService-Oriented MindsetHard SkillsIncident ManagementFirst-Level TroubleshootingTechnical SupportAdministrative TasksSoft SkillsStrong Communication SkillsWillingness to LearnAttention to DetailIndustry KeywordsAudiovisual ProjectsService ContinuityMultilingual SupportDynamic EnvironmentTools & TechnologiesTicketing ToolsProject Management PlatformsInstant Messaging Tools#J-*****-Ljbffr


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