> Markdown version of [/jobs/ext/2927091-senior-expert-data-analyst-care](https://www.wearedevelopers.com/jobs/ext/2927091-senior-expert-data-analyst-care). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior/Expert Data Analyst - Care - **Company:** Back Market - **Location:** Barcelona, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Big Data, Standard Sql, Chatbots, Data Analytics, Marketplace - **Published:** September 15, 2026 - **Apply:** https://www.buscojobs.com.es/senior-expert-data-analyst-care-en-barcelona-ID-371700870 ## About the Role This is a mission-driven, data-first role at a high-growth, impact-focused company.Compensaciones / Beneficios - Own the measurement of customer satisfaction across care channels and quantify downstream impact on retention - Build evaluation frameworks for AI-powered care tools (chatbots, agent assistants) and measure deflection, resolution quality, and cost-per-contact - Translate care contact patterns into product root-cause insights to reduce Contact Rate and improve Perfect Order Rate - Own analytical domain end-to-end from data model to decision; partner with senior leadership to shape the questions we ask - Mentor junior analysts and raise the team's problem-solving bar (Staff level)Responsabilidades - Strong SQL proficiency and ability to work with large, complex datasets - Track record of owning analytical problem spaces end-to-end with business-direction impact - Rigorous analytical mindset (causal vs. correlational reasoning) and ability to design measurement frameworks - Excellent communication and storytelling skills for senior stakeholders - Experience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics) - 5+ years of data analytics experience or equivalent ownershipRequisitos principales - Hybrid work environment - Remote work days and flex days - Mentorship programs - Accessibility policies - Diversity, equity and inclusion initiatives - Career development opportunities ## Description Experteer Overview In this role, you will own the customer care analytics domain end-to-end, driving measurements of satisfaction and operational improvements.You'll partner with senior leadership to shape questions and decisions, and mentor junior analysts to raise problem-solving standards.The position sits within the Data, Analytics u****amp; Insights function, supporting cross-functional work across care, product, and operations.You'll help translate care interactions into product and process improvements that reduce contact rates and improve delivery metrics.This is a mission-driven, data-first role at a high-growth, impact-focused company.Compensaciones / Beneficios - Own the measurement of customer satisfaction across care channels and quantify downstream impact on retention - Build evaluation frameworks for AI-powered care tools (chatbots, agent assistants) and measure deflection, resolution quality, and cost-per-contact - Translate care contact patterns into product root-cause insights to reduce Contact Rate and improve Perfect Order Rate - Own analytical domain end-to-end from data model to decision; partner with senior leadership to shape the questions we ask - Mentor junior analysts and raise the team's problem-solving bar (Staff level)Responsabilidades - Strong SQL proficiency and ability to work with large, complex datasets - Track record of owning analytical problem spaces end-to-end with business-direction impact - Rigorous analytical mindset (causal vs. correlational reasoning) and ability to design measurement frameworks - Excellent communication and storytelling skills for senior stakeholders - Experience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics) - 5+ years of data analytics experience or equivalent ownershipRequisitos principales - Hybrid work environment - Remote work days and flex days - Mentorship programs - Accessibility policies - Diversity, equity and inclusion initiatives - Career development opportunities ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Rethinking Customer Experience in the Age of AI](https://www.wearedevelopers.com/videos/1692-rethinking-customer-experience-in-the-age-of-ai) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)