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# Senior System Engineer | Microsoft 365

- **Company:** Editx Bv
- **Location:** Waterloo, Belgium (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Microsoft Azure, Cloud Computing, Identity and Access Management
- **Published:** September 16, 2026
- **Apply:** https://europa.eu/eures/portal/jv-se/jv-details/ZGU2NDdkZjktNTAwNi00MDM3LWJmOWEtMjcxMjQwNTRmMWFkIDM?lang=en

## About the Role

* 5+ years of experienceas a System Engineer or Service Engineer or in a similar infrastructure-focused role.
 * Strong hands-on knowledge ofMicrosoft 365, Azure and Windows environments.
 * Solid experience across1st, 2nd and 3rd line support, with excellent troubleshooting and problem-solving abilities.
 * Comfortable working within anITIL-based environmentand usingJirafor IT service management.
 * Strong communication skills and a genuineservice-oriented mindset; you enjoy working with people as much as solving technical challenges.
 * Fluent English is essential; French and/or Dutch are a strong plus.

## Description

Work in an international IT environment where you'll collaborate daily with engineers across Europe and take ownership of a diverse infrastructure., As aSenior System Engineer, you will join a small and technically versatile IT team, working closely with engineers and colleagues across different countries. This is not a role limited to ticket resolution: you will work across1st, 2nd and 3rd line support, infrastructure, cloud and systems administration, while contributing to the continuous improvement of the IT environment.
Senior System Engineer - Your Role

 * Provide1st, 2nd & 3rd line support, troubleshooting a broad range of hardware, software, endpoint and infrastructure issues.
 * Administer and maintainMicrosoft 365, Entra ID, Azure, Windows and endpoint environments.
 * Manage user lifecycle activities includingonboarding, offboarding and access management.
 * Handleincidents, requests, problems and changeswithin an ITIL-based service environment, using Jira for ticket management.
 * Work closely withinternational IT engineers, external providers and technical partnersto resolve issues and maintain service quality.
 * Contribute toIT projects, process improvements, documentation and knowledge sharing, while providing technical backup to the wider team.


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