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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Protolabs - **Location:** Amsterdam, Netherlands (Remote available) - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Antivirus Softwares, Apple IOS, Apple Mac Systems, Systems Engineering, JIRA, Bash Shell, Software as a Service, Configuration Management Databases, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Remote Desktop Services, Azure Active Directory, Remote Service Software, Runbook, Microsoft SharePoint, Software Engineering, TCP/IP, User Provisioning Software, Wi-Fi Technology, Scripting, Okta, Software Troubleshooting, Peripherals, Information Technology, Casper Suite, Zendesk, Servicenow - **Published:** September 16, 2026 - **Apply:** https://startup.jobs/desktop-support-analyst-protolabs-10083654 ## About the Role * 2-5 years in Service Desk/Desktop Support or similar IT Engineering role * Strong troubleshooting across Windows 11 and macOS; iOS/Android a plus * Experience with ticketing systems (e.g., Freshdesk, Jira, ServiceNow) and remote support tools * Hands-on with MDM/endpoint management (DTC, Jamf, or similar) and endpoint security tools * Working knowledge of Microsoft 365 administration; basic Azure AD/Entra ID concepts (groups, MFA, SSO) * Understanding of networking fundamentals (TCP/IP, DHCP/DNS, VPN, Wi Fi) * Scripting/automation fundamentals (PowerShell, Bash) for routine tasks and reporting * Excellent customer service, communication, and documentation skills; able to translate tech for non-technical users * Organized, proactive, comfortable prioritizing in a fast-paced environment * English proficiency; additional local language(s) preferred: German, French, Dutch, Italian * Excellent communication and collaboration skills Nice to have * Associate's Degree in Information Technology * ITIL Foundation, CompTIA A+/Network+, Microsoft 365 Certified, or JAMF certifications * Experience with Okta, Teams, 8x8 and AV ecosystems * Exposure to compliance frameworks (ISO 27001, SOC 2) and device hardening standards * SLA attainment and first-contact resolution rate * CSAT/user satisfaction scores * Endpoint compliance and patch currency * Excellent interpersonal and customer-facing skills * Analytical problem solver with attention to detail * Able to work independently and as part of a team * Comfortable working under SLA pressure and handling escalations calmly * Willingness to occasionally travel between sites and perform some manual handling (lifting hardware) ## Description We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home. We are looking for a Desktop Support Analyst to join our team in AMS! This is an onsite, fixed-term role, and we are accepting applications from candidates based in the Netherlands. The Desktop Support Analyst is the face of IT for our employees-resolving tickets, supporting endpoints (Windows/macOS), managing user onboarding/offboarding, and keeping our core workplace tech running smoothly. This role combines Service Desk (L1/L2) responsibilities with onsite and remote Desktop Support., * Act as first and second line support for incidents and requests via ticketing system, chat, email, and walk-ups * Triage, diagnose, and resolve hardware/software issues; escalate to L3/vendors when needed * Own tickets end-to-end, meeting SLAs and maintaining clear communication with users * Create and maintain knowledge base articles, FAQs, and user guides * Support account lifecycle: onboarding, access provisioning, offboarding, permissions reviews * Set up and support conferencing tools, AV equipment, and meeting rooms * Provide remote support for distributed teams and home-office setups Desktop/Endpoint Support * Build, deploy, and maintain endpoints (Windows and macOS), including imaging and configuration * Administer MDM/endpoint management (DTC, Jamf) for policy, profiles, compliance, and patching * nstall and support core productivity suites (Microsoft 365), VPN, and collaboration tools * Manage endpoint security (EDR/antivirus, disk encryption, OS/app patching) * Support peripherals (printers, docks, webcams), mobile devices, and basic network connectivity * Maintain hardware inventory and asset lifecycle (purchase requests, tracking, RMA, disposal) Platform and identity * Support identity and access management (AD/Microsoft Entra/Okta), MFA, and SSO apps * Perform routine admin tasks in Microsoft 365 (Exchange, Teams, SharePoint) * Assist with SaaS onboarding, license management, and application troubleshooting * Perform routine admin tasks in Microsoft 365 (Exchange, Teams, SharePoint) * Assist with SaaS onboarding, license management, and application troubleshooting Operations and Process * Contribute to ITIL-aligned processes: incident, request, problem, change, CMDB/asset * Document standards, runbooks, and diagrams for repeatable support * Collaborate with Security on compliance, endpoint posture, and awareness initiatives * Coordinate with vendors for escalations or repairs ## Related Videos - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)