> Markdown version of [/jobs/ext/2929236-ict-technician-swindon-must-drive](https://www.wearedevelopers.com/jobs/ext/2929236-ict-technician-swindon-must-drive). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ICT Technician - Swindon - Must Drive - **Company:** 1 Hr Ago By Planet Recruitment Services Ltd - **Location:** Swindon, UK - **Experience:** Experienced - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Email Filtering, File System Permissions, Virtual Private Networks (VPN), Microsoft Office, Networking Cables, Cloud Services, Server Administration, Microsoft SharePoint, Virtual Local Area Networks, Backup and Restore, Peripherals, Laptops, User Accounts - **Published:** September 16, 2026 - **Apply:** https://www.reed.co.uk/jobs/ict-technician-swindon-must-drive/57353558 ## About the Role * Provide effective 1st and 2nd line support for users, covering PCs, laptops, iPads, printers, AV equipment, peripherals, network, and software. * Organized, self-motivated, and able to meet targets and deadlines. * Strong problem-solving skills, with a high level of accuracy and attention to detail. * Professional demeaner and communication skills, with tact and respect for safeguarding standards. * Eager to learn and committed to ongoing personal development. * Adaptable to flexible working patterns as needed. * Able to work independently and handle pressure effectively., * Minimum 2 years in IT support, with experience in desktop support (Windows 10/11, Mac OS), networking (wired/wireless), basic server administration, and hardware repairs. * Familiarity with Active Directory, file permissions, printer support, and Office 365 administration. * Excellent customer service skills to maintain a positive user experience. Desirable skills * Understanding of VLAN's / QoS / VPN's * Experience of Backup software, including checks and resolutions * Experience of cloud managed Anti-Virus / Anti-Spam solutions * Experience of network cabling, * GCSE or equivalent (required) Experience: * IT Support: 2 years (required) Licence/Certification: * Driving Licence (required) ## Description Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The role involves maintaining and improving technology infrastructure in an educational setting, troubleshooting technical issues, and providing essential IT support to teachers, staff, and students. The ideal candidate will enjoy working with children and educators, have strong communication skills, and bring a solutions-oriented approach to ensuring effective technology use in the schools. You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA., * Technical Support: Diagnose, troubleshoot, and resolve issues with ICT and AV hardware/software, including Windows, Mac OS, networking, and hardware repairs. * User Account and Device Management: Administer user accounts, perform installations and configurations, manage device imaging, and provide Office 365 support. * System Maintenance: Regular system housekeeping, anti-virus checks, and efficiency/security monitoring. * Record Keeping: Maintain accurate tickets, inventory, and equipment checks, ensuring accurate documentation through the IT Helpdesk system. * Communication and Liaison: Coordinate with third-party vendors and support providers to resolve issues and ensure high-quality service. * User Support: Assist users with OneDrive, SharePoint, Teams, and other cloud services; provide onboarding/offboarding support following established guides. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)