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# IT Service & Support Engineer

- **Company:** Constaff GmbH
- **Location:** Köln, Germany
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Excel, Wireless LAN, Network Analysis, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Traceroute, Local Area Networks, Microsoft Office, Ping (Networking Utility), TCP/IP, Wide Area Networks, ARUBA, Atlassian Tools
- **Published:** September 16, 2026
- **Apply:** https://www.arbeitsagentur.de/jobsuche/jobdetail/10001-1003702589-S

## About the Role

Erfahrung mit Routern, Switches, Access Points und weiteren Netzwerkgeräten

 - Sicherer Umgang mit Netzwerkanalyse-Tools (z. B. Ping, Traceroute, Network Analyzer) zur Fehlerdiagnose
 - Sehr gute Kenntnisse in den erforderlichen Systemlandschaften:
 - Atlassian, JIRA
 - Confluence
 - MS Office, Excel und MS Teams
 - TCP/IP, DNS und DHCP
 - IP- Adressierung
 - Kommunikationsstärke und Fähigkeit, technische Inhalte verständlich zu vermitteln

Sehr gute Deutsch- und gute Englischkenntnisse

## Description

Konfiguration und Betrieb komplexer Netzwerke (WAN, LAN, WLAN, BLE) mit Aruba/HPE-Komponenten

 - Remote- und telefonische Unterstützung der Kollegen sowie Dienstleister vor Ort, Problem-Analyse und Infrastrukturerweiterung
 - Identifikation struktureller Probleme und Optimierung zur Reduzierung des Incident-Volumens
 - Erstellung von Anwendungsdokumentationen und von Reportings
 - Durchführung von Quality-Reviews
 - Zusammenarbeit mit dem Product Owner und den Fachbereichen zur Abstimmung technischer Anforderungen und Geschäftsprozesse


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