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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist II, Field Services - **Company:** Sonoco - **Location:** Seesen, Germany - **Contract:** Permanent contract - **Skills:** Business Software, Issue Tracking Systems, Networking Basics, TCP/IP, Wi-Fi Technology, Information Technology, Process Control Systems, Operational Systems - **Published:** September 16, 2026 - **Apply:** https://sonoco.wd1.myworkdayjobs.com/CorporateCareers/job/DEU---Seesen---D330/IT-Specialist-II--Field-Services_JR-160314 ## About the Role * Hands-on, adaptable, and customer-focused approach. * Strong problem-solving and prioritization skills under pressure. * Ability to work independently and manage time effectively across multiple sites. * Highly organized and detail-oriented, especially in documentation and inventory management. * Comfortable navigating and working in both professional office and active manufacturing floor settings. Personal Attributes * Self-starter * Influential and persuasive * Customer focused * Able to act on own initiative and 'think outside the box' * Enthusiastic, flexible and adaptable * Willing to challenge in order to ensure fairness and 'do the right thing' Education Required: Bachelor's degree in computer science or related Education Preferred: Professional certification such as Microsoft, Network, Cabling Experience: * Proven experience in an IT Deskside Support, IT Field Services, or similar hands-on technical support role. * Experience supporting users and technology within manufacturing, plant, and corporate office environments. * Strong proficiency in troubleshooting hardware, software, and basic networking issues. * Demonstrated willingness and ability to travel regularly between company locations. * Familiarity with ITSM tools and ticketing systems. * Excellent communication skills, capable of translating technical issues for non-technical users. * Comfortable working in environments that require the use of Personal Protective Equipment (PPE) (e.g., safety shoes, eye protection). * Experience supporting distributed or multi-site environments is preferred. * Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, switches, structured cabling) is preferred. * Exposure to server or hosting environments is preferred. * Knowledge of Operational Technology (OT) or industrial control systems is preferred. ## Description * End-User Support: provide expert Level 2 on-site support for desktops, laptops, mobile devices, peripherals, and standard business applications. * Troubleshooting & Maintenance: perform advanced troubleshooting and resolution of hardware, software, and connectivity issues in both office and demanding manufacturing environments. * Deployment & Lifecycle Management: execute break/fix support, device imaging, deployments, upgrades, and replacements. * Site Technology Management: Support specialized site equipment, including conference room technology, shop-floor workstations, shared terminals, printers, AV equipment, phone systems, and CCTV systems. * Multi-Site Field Services: travel to company locations to support incident escalations, new site setups, technology refreshes, and standardization initiatives. * Infrastructure Liaison: act as the local technical representative for centralized IT teams (Network, Hosting, Server), providing hands-on assistance with rack/stack, cabling, physical access, and basic diagnostics. * Manufacturing IT: deliver specialized IT support within manufacturing/shop-floor environments, collaborating with Operations and Engineering teams. * Business Partnership: build strong relationships with local business stakeholders, gathering and validating technical requirements to support new IT initiatives, pilots, and phased deployments. * Asset Management: maintain accurate and up-to-date IT asset inventory, tracking the full asset lifecycle (deployment, moves, disposal) for compliance and financial controls. * Documentation: create and maintain technical documentation, site procedures, and support guides, contributing to continuous improvement and standardization efforts. * Other assigned duties. ## Related Videos - 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