> Markdown version of [/jobs/ext/2929988-it-service-desk-support](https://www.wearedevelopers.com/jobs/ext/2929988-it-service-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Support - **Company:** Amber Employment Services Ltd - **Location:** Addlestone, UK - **Experience:** Experienced - **Salary:** £31,491.0 - £36,858.0 - **Contract:** Temporary contract - **Skills:** Microsoft SharePoint, Data Logging, Office365, Information Technology, Performance Monitor - **Published:** September 16, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-service-desk-support/57353546 ## About the Role You might already have around a year's experience working on an IT service desk, helpdesk or in IT support. Alternatively, you could be an IT or Computing graduate looking for an opportunity to turn your knowledge into practical experience., What we're really looking for is someone with a good grounding in IT, an understanding of basic support principles, a natural problem-solving approach and, importantly, the enthusiasm to learn., We'd love to hear from you if you have either some early experience within IT support/service desk/helpdesk or a relevant IT/Computing qualification and the enthusiasm to begin developing your career. You'll ideally bring: * A basic understanding of IT systems and troubleshooting principles. * An interest in providing first-line IT support and resolving user issues. * Confidence using Microsoft 365 applications. * Good problem-solving skills and a willingness to learn. * Strong communication and customer service skills. * Good organisation and attention to detail. * The ability to follow processes while using your initiative. * A willingness to undertake the administrative side of running a busy IT service. * A genuine interest in developing your technical skills and taking on greater responsibility as your experience grows. Previous experience on an IT service desk or in a support position would certainly be useful, but potential and aptitude matter too., * Administration (IT/Admin) * Customer & Colleague Communication * First Line Support Roles * IT Administration Skills ## Description Looking to build your career in IT and ready for an opportunity where you can learn, contribute and develop? We're looking for someone at the beginning of their IT career to join a busy IT team within an established organisation in Addlestone. A six-month temporary assignment requiring immediate availability, and we're looking for commitment for the entire duration (running to 31st March 2026). This could also potentially lead to something longer-term for the right person. This is an entry-level opportunity combining first-line IT support with the administration and coordination that keeps an effective service desk running smoothly., Working alongside the wider IT team, you'll help with the day-to-day running of the service desk and provide support to its users. Your responsibilities will include: * Providing initial first-line support and helping users with straightforward IT queries and issues. * Coordinating and administering IT service requests and related support activities. * Logging, monitoring and progressing incidents and service requests, escalating where appropriate. * Tracking actions arising from incidents, problems and service reviews. * Supporting service performance reporting and operational metrics. * Maintaining IT documentation, procedures and knowledge articles. * Helping maintain IT asset, licence and supplier records. * Maintaining SharePoint and other document repositories. * Coordinating meetings, taking notes and keeping track of actions. * Preparing papers, reports and briefing information. * Assisting with supplier, purchasing, budget, purchase order and invoice administration where required. * Communicating with colleagues, IT suppliers and users across the organisation. There will be a good mixture of IT support, service desk processing and administration, particularly during the initial months, so you'll need to be someone who is equally happy troubleshooting a user issue and making sure the associated records and processes are spot-on. ## Related Videos - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)