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# IT Operations Lead (SC cleared)

- **Company:** SR2
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Salary:** £104,000.0 - £104,260.0
- **Contract:** Permanent contract
- **Skills:** DevOps, Information Technology Operations, Release Management
- **Published:** September 16, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5885143653

## About the Role

* Live service / IT operations ownership
 * Incident, problem, change and release management
 * Major incident coordination
 * Service Desk leadership
 * SLA / KPI reporting and service performance
 * Continual service improvement
 * Strong stakeholder management
 * Comfortable operating in a technical, public sector environment

The role also needs someone resilient and pragmatic who can manage challenging stakeholders and stay close to the detail.

## Description

This is a hands-on role, not a big enterprise Head of Operations position. You'll be owning the live service across a small support function and working closely with Data, DevOps, Platform and Software teams.


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