> Markdown version of [/jobs/ext/2930279-2nd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2930279-2nd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Support Engineer - **Company:** Spectrum IT Recruitment - **Location:** Poole, UK (Remote available) - **Salary:** £37,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Monitoring of Systems, System Center Configuration Manager, Azure Active Directory, Wide Area Networks, SC Clearance, Cisco, Vmware - **Published:** September 16, 2026 - **Apply:** https://www.reed.co.uk/jobs/2nd-line-support-engineer/57353603 ## About the Role Previous experience within a 2nd Line, Deskside or Onsite Support role, with knowledge of technologies such as: * Microsoft 365, Windows and Exchange * Entra ID / Azure AD * SCCM and VMware * Networking and VoIP * Remote support and monitoring tools * Experience with Cisco, Meraki, mobile devices, or WAN technologies would be beneficial but isn't essential. Ideally, you'll already hold SC Clearance. Alternatively, applicants must be eligible to obtain clearance, including being a British Citizen who has lived continuously in the UK for the last five years. ## Description We're looking for an experienced 2nd Line Onsite Support Engineer to provide hands-on technical support at a client site near Poole in Dorset. The successful candidate will take ownership of incidents and service requests, troubleshoot technical issues and work closely with wider technical teams to deliver a high-quality service. The service desk team the successful candidate will be joining are office based 4 days per week and work from home on Friday's so please consider this before applying. Role requirements: * Providing 2nd line deskside and onsite IT support * Troubleshooting hardware, software, network and access issues * Managing incidents and service requests through to resolution * Supporting Microsoft 365, Windows and endpoint environments * Assisting with projects, changes and service improvements * Maintaining accurate ticket records and technical documentation * Providing a professional, customer-focused service ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)