> Markdown version of [/jobs/ext/2930297-it-support-tech-wanted-immediately-for-bustling-berkshire-academy](https://www.wearedevelopers.com/jobs/ext/2930297-it-support-tech-wanted-immediately-for-bustling-berkshire-academy). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# IT Support Tech Wanted Immediately for Bustling Berkshire Academy

- **Company:** Marchant Recruitment
- **Location:** Reading, UK
- **Salary:** £32,803.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Security, Network Troubleshooting, Microsoft Office, Networking Basics, Service Pack, TCP/IP, Connectivity Problems, Tablet Computers, Laptops, User Administration, User Accounts
- **Published:** September 16, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5884993142

## About the Role

* Experience: 1+ years of experience in an IT support, helpdesk, or technical technician role.
 * Technical Knowledge: Strong working knowledge of Windows OS, Microsoft 365, basic networking (TCP/IP, DNS, DHCP), and hardware troubleshooting.
 * Soft Skills: Excellent communication skills with a customer-first attitude and the ability to explain technical concepts to non-technical users.
 * Qualifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) or an IT-related degree/diploma are a strong advantage.

## Description

You will serve as the first point of contact for troubleshooting hardware, software, and network issues, ensuring that staff and users experience minimal downtime and maximum digital efficiency.

 * Helpdesk Support: Provide responsive 1st and 2nd line IT support, diagnosing and resolving hardware, software, printer, and network connectivity issues.
 * System Maintenance: Set up, configure, and deploy new workstations, laptops, tablets, and interactive AV equipment.
 * User Administration: Manage user accounts, password resets, and permission settings via Active Directory / Office 365.
 * Network & Security: Assist with basic network troubleshooting, firewall checks, and ensuring antivirus and security patches are up to date.
 * Documentation: Maintain an accurate inventory of IT assets and document recurring technical fixes for the knowledge base.


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