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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT - **Company:** Dotdigital - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Windows PowerShell, Software Deployment, Zendesk, Cisco - **Published:** September 16, 2026 - **Apply:** https://careers.dotdigital.com/jobs/7370906-head-of-it ## About the Role * A genuine technical background: you have built things, broken them and fixed them again, and you are still comfortable in a shell or a console when it is called for. * Fluency with Microsoft 365, Azure, networking, and endpoint management across both Windows and macOS. * A demonstrated instinct for automation, and the habit of using it to eliminate manual work. * Senior leadership experience in Corporate IT, within a multi-site or international organisation, with a record of modernisation actually delivered. * The presence to lead a team, negotiate with vendors, and hold your own with senior leadership across the business. * Experience supporting a distributed international user base. * A substantial budget under your own management, and accountability for it. Nice to have * Formal procurement experience. * Familiarity with ISO 27001, ITIL and comparable frameworks. * Experience of M&A integration or other complex organisational change. * Scaled service desk operations, and Zendesk in particular. * Qualifications such as Microsoft, Cisco or ITIL * A history of successful automation, scripts or tooling projects Where you'll sit * Hybrid working: two to three days a week at our London Bridge office, with occasional collaboration across time zones. * A visible leadership role with real autonomy and a genuine mandate to change how things are done. * A seat in our technology leadership group, reporting directly to the CTO. ## Description We are looking for an engineer who has become a leader. You will own our global Corporate IT estate - Microsoft 365, Azure, networking, telephony, identity and endpoints - and build and grow a team with strong engineering instincts. This is not a role for someone who has drifted from engineering into pure governance. We want someone with the authority to discuss strategy at a leadership meeting in the morning, and the technological credibility to help the team solve a problem with Intune in the afternoon., * Replace manual processes with proper tooling: PowerShell, the Graph API, Intune, Slack automations, and more. * Treat Corporate IT with engineering discipline - version control, documentation, logging. * Make the call on whether ten lines of PowerShell is easier than buying a brand new software contract; and if so, help someone on the team to write those lines. Deliver the work already in front of us * Software deployment discipline. A Mac user should not be asked for an administrator's password every time Slack updates itself. * A refresh of the audio-visual estate at the London office. * Asset management and lifecycle planning, treated as an engineering problem as much as an administrative one. Own the business of IT * Direct a multi-million-pound budget: forecasting, cost control and supplier performance. * Negotiate with vendors, in close partnership with our procurement function. * Lead major projects - service transitions, tooling rollouts, disaster recovery - with the standing to be trusted on the technical detail and on the numbers alike. * Partner with InfoSec, which also reports to the CTO, on security posture and compliance Set the tone * Represent Corporate IT within the wider technology leadership, as a peer to our engineering leaders. * Make the department somewhere good people want to stay. * Build an IT function the rest of the business knows and respects. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should Tech Managers Be Developers First? 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