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# Triage Specialist II / Business Support Engineer

- **Company:** Trust In Soda Ltd
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £52,000.0 - £78,000.0
- **Contract:** Temporary contract
- **Skills:** HTML, JavaScript (Programming Language), Cascading Style Sheets (CSS), Hypertext Transfer Protocols (HTTP), Software Tools, SQL Databases, Information Technology, Restful APIs
- **Published:** September 16, 2026
- **Apply:** https://www.trustinsoda.com/jobs/business-support-engineer-35133816#apply-job

## About the Role

* Bachelor's degree in Computer Science, Engineering, Marketing or a related field.
 * 2+ years' experience in digital advertising and/or technology.
 * Experience working across 2+ industries.
 * Experience managing a multi-million-dollar book of business and working directly with senior clients and sales teams.
 * Strong troubleshooting experience across advertising and business technologies.
 * Customer-facing experience explaining technical concepts to non-technical stakeholders.
 * Knowledge of HTML, CSS, JavaScript and HTTP.
 * Experience with SQL and RESTful APIs.
 * Familiarity with using AI tools to improve productivity and quality.
 * Strong analytical, communication and problem-solving skills.

## Description

* Lead end-to-end investigation and resolution of complex customer issues.
 * Perform advanced data analysis, log interpretation and systems-level debugging.
 * Troubleshoot advertising technologies including Graph API, Ads Manager, Conversions API, SDK and Pixel.
 * Manage high-severity escalations and partner with Engineering and Product teams on resolution.
 * Identify recurring issues and recommend preventative or systemic improvements.
 * Provide technical consulting and guidance to clients, partners and sales teams.
 * Translate complex technical concepts into clear, practical solutions for non-technical audiences.
 * Independently manage and prioritise a portfolio of high-value client escalations.