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# Insurance Broker - IT Support

- **Company:** IDEX Consulting
- **Location:** London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Hyper-V, Windows Servers, Cisco Firewalls, Veeam
- **Published:** September 16, 2026
- **Apply:** https://www.idexconsulting.com/job/insurance-broker-it-support-6029137/apply

## About the Role

* Experience in IT support OR recent IT/computer science graduate
 * Strong communication skills with a personable, customer-focused approach
 * Comfortable working directly with users rather than just through a helpdesk
 * Interest in learning new technologies and developing professionally
 * Ability to prioritise tasks and maintain accuracy and reliability
 * Proactive, positive attitude

Technical Environment
You'll gain exposure to:

 * Windows Server 2019/2020
 * Windows 10 Pro / Windows 11
 * Clustered Hyper-V
 * Dell EMC SAN
 * VEEAM
 * ESET Protection
 * Mimecast
 * HP Aruba switches
 * Cisco firewalls

## Description

Recruiting on behalf of our client an Insurance Broker
We are working with a small, friendly organisation of around 25+ staff to recruit an IT Support Assistant who will provide hands-on support across the business. This role offers the chance to work closely with the IT Manager and Operations Director, delivering personalised, 1-to-1 IT support rather than working in a high-volume ticketing environment.

This position is perfect for someone with IT support experience, or a recent IT graduate who is keen to grow in a varied and supportive setting., Working directly with team members across the business, you will assist with:
1st Line Support & IT Operations

 * Providing 1-to-1 support in a Microsoft Windows environment
 * Hardware and software troubleshooting
 * Supporting Windows 10/11 and Windows Server 2019+
 * Maintaining Windows updates
 * O365 and Azure Cloud Services support
 * Azure AD administration
 * Basic network support (switches, WiFi mesh)
 * Printer support (Canon) and PaperCut management
 * Monitoring backups via Veeam (Backup & Replication)
 * Basic firewall support (Cisco preferable)
 * Cybersecurity checks and ensuring Cyber Essentials compliance
 * Auditing shared drives and permissions
 * SQL Server support (SSRS beneficial)
 * Telephony support (BT One Phone advantageous)

Daily Tasks

 * Verify overnight backups and routines
 * Monitor server and firewall status
 * Ensure internet connectivity and network resilience
 * Support users with day-to-day IT queries

Other Regular Tasks

 * System maintenance
 * Running reports
 * Enforcing password policy
 * Maintaining hardware and peripheral equipment