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# Technical Support Engineer - 1st Line

- **Company:** VanRath
- **Location:** Belfast, UK
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Network Service, TCP/IP
- **Published:** September 16, 2026
- **Apply:** https://www.vanrath.com/job/technical-support-engineer-bbbh15984-1789465451/apply

## About the Role

* Previous experience in technical support, IT Support or helpdesk environments.
 * A good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and connectivity troubleshooting.
 * Strong diagnostic and problem-solving skills.
 * Excellent communication skills and the ability to explain technical issues clearly to non-technical customers.

## Description

This role is a customer-focused role supporting business customers across a range of telecommunications and connectivity solutions. You will be responsible for investigating technical issues, diagnosing faults and providing timely resolutions, while working closely with internal technical, provisioning and customer-facing teams., * Provide first line technical support to business customers across telecommunications and connectivity services.

 * Investigate, diagnose and resolve technical issues relating to VoIP, telephony, broadband and associated network services.
 * Troubleshoot connectivity, voice and service-related faults through a structured approach.
 * Log, update and manage support tickets, ensuring accurate records of issues and resolutions.
 * Maintain a strong understanding of the products and services supported by the business., Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.