> Markdown version of [/jobs/ext/2930609-helpdesk-operator](https://www.wearedevelopers.com/jobs/ext/2930609-helpdesk-operator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Operator

- **Company:** Manpower
- **Location:** Oxford, UK (Remote available)
- **Salary:** £32,344.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Office, ServiceNow Customer Service Management
- **Published:** September 16, 2026
- **Apply:** https://www.reed.co.uk/jobs/helpdesk-operator/57349237

## About the Role

Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast-paced environment., * Minimum 1 year of customer service experience (helpdesk or similar environment desirable).

 * Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
 * Excellent verbal and written communication skills, with strong problem-solving ability.
 * Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
 * Customer-focused, organised, and calm under pressure.

## Description

* Provide professional and efficient customer support via phone, email, and other communication channels.
 * Log, prioritise, and resolve incoming enquiries using customer service software.
 * Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
 * Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
 * Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)