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# D365 Solution Architect

- **Company:** Tyne
- **Location:** Newcastle upon Tyne, UK
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Data Architecture, Data Hub, Knowledge Management, Microsoft Dynamics, Systems Integration, Microsoft Power Automate, Build Management, Powerapps
- **Published:** May 26, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/37394256/

## About the Role

10+ years experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments
Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management
Proven ability to design and build POCs, demos, and reference implementations
Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)
Experience designing integrations
Strong customer-facing skills with the ability to communicate complex solutions clearly
Experience working in regulated or large-scale environments with strong governance needs
Ability to balance out-of-the-box capabilities with configuration and customisation

Desirable skills/knowledge/experience

Experience with Copilot, AI-enabled customer service, or knowledge-management solutions
Exposure to public sector or highly regulated industry programmes

## Description

Lead solution architecture and design for Dynamics 365 Customer Service-centric engagements
Own end-to-end solution definitions, including functional, technical, integration, and data architecture
Engage directly with customer stakeholders to understand business processes, challenges, and outcomes
Design and build hands-on Proof of Concepts (POCs) to validate solution approaches and demonstrate value
Define application landscape including Dynamics 365, Power Platform
Ensure solutions align with non-functional requirements such as security, scalability, performance, and compliance
Provide architectural governance, design assurance, and technical leadership during delivery
Guide and mentor functional consultants and developers across the delivery lifecycle
Support activities including solution walkthroughs, estimates, and technical responses


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