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# Infrastructure & AI Automation Engineer

- **Company:** Armanino LLP
- **Location:** Duluth, MN, United States
- **Experience:** Expert
- **Salary:** $134,300.0 - $183,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Microsoft Azure, Cloud Computing, Configuration Management Databases, Cyber Security, Information Systems, Identity and Access Management, Information Technology Operations, Knowledge Management, Routing, Performance Tuning, Release Management, Reliability Engineering, Service Pack, Software Engineering, Systems Integration, Workflow Management Systems, Data Logging, Scripting, Enterprise Software Applications, Microsoft InTune, Infrastructure Automation Frameworks, Information Technology, No-code Tools, Low-code, Data Management, Servicenow
- **Published:** September 16, 2026
- **Apply:** https://www.careerbuilder.com/job-details/infrastructure-ai-automation-engineer-duluth-ga--f7bebccb-17ab-4d6a-8356-8ee8dd898751

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
 * Minimum of 5 years of experience in infrastructure engineering, cloud operations, ServiceNow development, IT operations, AI automation, or infrastructure automation
 * Hands-on ServiceNow experience including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations
 * Strong experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations
 * Experience leveraging automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes

Preferred Qualifications

 * ServiceNow Certified System Administrator (CSA)
 * ServiceNow Certified Application Developer (CAD), ITSM, ITOM, IntegrationHub, or related ServiceNow certifications
 * Experience supporting End User Support, ITSM, service desk, or enterprise operations teams
 * Experience with Azure, Microsoft 365, Entra ID, Intune, and enterprise cloud platforms
 * Strong understanding of CMDB, asset management, governance, and change management processes
 * Experience integrating ServiceNow with enterprise applications using APIs and orchestration tools
 * Knowledge of AI-driven automation, copilots, agents, and workflow automation platforms
 * Experience working in large enterprise environments with standardized operational and governance practices
 * Strong documentation, troubleshooting, and process improvement skills
 * Experience supporting infrastructure, cloud, identity, endpoint, or security operations environments, Application Programming Interface (API), Artificial Intelligence (AI), Asset Management, Automation, Automation Engineering, Business Operations, Business Services, Candidate Sourcing, Certified Public Accountant (CPA), Change Control, Change Management, Cloud Computing, Computer Science, Consulting, Continuous Improvement, Cross-Functional, Customer Acquisition, Customer Relationship Management (CRM) Systems, Customer Service Operations, Customer Support/Service, Data Quality, Documentation, Endpoint Security, Enterprise Applications, Environmental Issues, Error Handling, Financial Planning, Financial Systems, Help Desk, IT Service Management (ITSM), Identify Issues, Identity Data Management, Incentive Programs, Information Technology & Information Systems, Knowledge Management, Legal, Operational Improvement, Operational Support, Operations Processes, Performance Tuning/Optimization, Process Improvement, Production Support, Production Systems, Professional Services, Recruiting/Staffing
Agency, Regulations, Release Management/Engineering, Reliability Engineering, Scripting (Scripting Languages), Security Architecture, Security Monitoring, Service Delivery, ServiceNow, Software Engineering, Software Patches, State Laws and Regulations, Systems Administration/Management, Test Plan/Schedule, Testing

## Description

* Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations
 * Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools
 * Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows
 * Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery
 * Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making
 * Integrate ServiceNow with enterprise platforms including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems
 * Utilize APIs, IntegrationHub, MID Server, and automation tools to enable seamless system orchestration
 * Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls
 * Ensure CMDB alignment, ownership tracking, and supportability of automated solutions
 * Follow established standards for solution design, development, testing, peer review, documentation, change control, and release management
 * Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability
 * Document automation solutions, troubleshooting procedures, and operational support processes
 * Monitor and optimize automation performance, scalability, and user adoption
 * Support production environments by troubleshooting issues and implementing continuous improvements
 * Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise, Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition's knowledge will result in termination of contract.


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