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# NOC Specialist

- **Company:** Stellar Professionals
- **Location:** Harrisburg, PA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Disaster Recovery, Monitoring of Systems, Computer Network Operations, SolarWinds (Software), Call Tracing, Servicenow
- **Published:** September 16, 2026
- **Apply:** https://www.careerjet.com/jobad/us0976f6eea69c4f9dd75f4a3f23a9fcc8

## About the Role

* Help Desk / Call Center Support: Experience supporting end-users with varying levels of technical skill, providing prompt issue resolution and phone support.
 * Incident Management & Ticketing: Hands-on experience working with call tracking and incident management tools (ServiceNow strongly preferred).
 * Network & Systems Troubleshooting: Ability to perform Level 1 diagnostic triage, respond to network alarms, and follow standardized escalation workflows.
 * Communication Skills: Excellent verbal and written communication skills with strong customer service and phone etiquette.
 * Work Schedule Availability: Full commitment to working 3rd shift hours (12:00 AM 8:30 AM, Saturday Wednesday) on-site in Harrisburg.

Preferred Qualifications

 * Systems Administration / Help Desk: 2+ years of prior experience in a Network Operations Center (NOC), IT help desk, or systems administration environment.
 * Monitoring Tools: Exposure to enterprise network monitoring platforms such as SolarWinds or SquaredUp.

## Description

* End-User & Vendor Support: Serve as the primary after-hours contact for network incidents. Answer inbound calls from Commonwealth staff and local exchange carrier (LEC) / Last User Contract (LUC) vendors with strong phone etiquette.
 * Ticketing & Escalation: Create, log, categorize, and assign Service Now incident tickets. Troubleshoot or escalate high-priority outages to Tier 2 NOC Engineers, agency IT leads, or third-party providers.
 * Network Operations Monitoring: Actively monitor network health, infrastructure alarms, and remote site hardware using enterprise tools like SolarWinds and SquaredUp.
 * Incident Communications: Issue enterprise incident communications and network status updates to stakeholders following standard operating templates and escalation matrixes.
 * Documentation & Operations: Maintain ticket queues, monitor email event logs, update knowledge base articles/SOPs, and assist network engineers during disaster recovery drills or outages.


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