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# Senior Technical Support Engineer

- **Company:** Cribl, Inc.
- **Location:** Albany, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $90,000.0 - $141,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Amazon Web Services, Microsoft Azure, Linux, Distributed Systems, Elasticsearch, Regular Expressions, Logstash, Information Technology, Splunk
- **Published:** September 16, 2026
- **Apply:** https://www.jofdav.com/jobs/59721350-senior-technical-support-engineer

## About the Role

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration., * BS degree in Computer Science or similar degree, or equivalent work experience

 * 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
 * Passionate about working on complex technical issues
 * Expert-level troubleshooting, problem-solving skills, and critical thinking
 * Excellent client-facing skills, excellent written and verbal communication skills
 * Experience with Linux, AWS, Azure, and Networking
 * Bonus Points/Preferred Qualifications:
 + Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
Regex and JavaScript experience is a Plus

#LI-KJ1
#LI-Remote

## Description

* Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
 * Research, diagnose, troubleshoot and identify solutions to resolve customer issues
 * Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
 * Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
 * Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
 * This position will require stand-by, on-call, or off-hours duties


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