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# IT Desktop and Network Technician

- **Company:** Prudential Financial, Inc.
- **Location:** Irvine, CA, United States
- **Salary:** $70,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Office365, Software Troubleshooting, Microsoft InTune, Information Technology, Laptops, Hardware Asset Management, User Administration
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dee6d002559be1fa

## About the Role

* Valid driver's license and reliable transportation.
 * 1+ years of experience in IT support, help desk, desktop support, or a related technical support role.
 * Experience supporting Windows 10 and Windows 11 environments.
 * Familiarity with Microsoft 365 applications and services.
 * Basic understanding of Active Directory and user account management.
 * Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware.
 * Experience using ServiceDesk, Jira, or similar ticketing systems.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Ability to lift and transport equipment weighing up to 40 pounds., * Associate degree in Information Technology or a related field, or equivalent work experience.
 * CompTIA A+ or similar industry certification.
 * Experience with Microsoft Intune, MaaS360, or other endpoint management platforms.
 * Experience with hardware inventory, asset management, and equipment lifecycle tracking.
 * Knowledge of basic networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

## Description

This role is ideal for an IT professional who enjoys helping users, solving technical problems, and working with a variety of technologies. The IT Technician provides hands-on support for desktop systems, mobile devices, Microsoft 365 applications, and endpoint technologies while ensuring employees receive timely and effective technical assistance across multiple company locations., * Provide desk-side, remote, phone, and email support for employees across multiple company locations.

 * Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.
 * Support Windows 10/11 environments and Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
 * Install, configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and related equipment.
 * Perform workstation setup for new hires, office relocations, and equipment refreshes.
 * Support user account administration, password resets, onboarding, and offboarding activities.
 * Maintain accurate hardware and software inventory records and assist with equipment procurement, deployment, warranty repairs, and asset lifecycle activities.
 * Support endpoint management platforms such as Microsoft Intune and other mobile device management solutions.
 * Perform workstation patching, software updates, endpoint compliance activities, and basic security support functions.
 * Manage incidents and service requests through ServiceDesk, Jira, or similar ticketing systems while documenting resolutions and knowledge base articles.
 * Escalate complex technical issues to IT Analysts or other technical teams as appropriate.
 * Create and maintain user-facing documentation and support resources.
 * Assist with technology deployments, infrastructure projects, and other initiatives as assigned.
 * Travel regularly to company facilities throughout California and occasionally to other locations to provide technical support and equipment deployment.
 * Participate in occasional after-hours maintenance activities and support efforts as required.