> Markdown version of [/jobs/ext/2936036-it-technician](https://www.wearedevelopers.com/jobs/ext/2936036-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** CSX - **Location:** Miami, FL, United States - **Salary:** $33,280.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, VoIP, Computer Networks, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Security, Network Troubleshooting, Linux Distribution, Windows Servers, TCP/IP, Transmission Control Protocol (TCP), Network Routers, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Network Server - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1c13df3c1ba506ee ## About the Role * MUST have passport and can travel outside of the USA for quick installations or support resolution. * MUST be fluent in French * Proven experience in providing IT support or desktop support within a corporate or technical environment. * Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions. * Familiarity with networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, VOIP, firewalls, and network troubleshooting techniques. * Experience with help desk systems and customer support ticket management tools. * Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively. * Knowledge of Active Directory management, Group Policy Objects (GPO), Microsoft Windows Server environments, and basic analysis skills for diagnosing complex technical problems. * Excellent communication skills with a customer service-oriented mindset to assist users clearly and professionally. * Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are preferred but not mandatory. Join us as an IT Technician where your technical expertise fuels operational excellence! Your proactive problem-solving skills will ensure our technology runs smoothly while supporting a collaborative team environment focused on continuous improvement and innovation. ## Description * Provide technical support to end-users across various platforms, including Windows, macOS, and Linux operating systems, via help desk systems and customer support tickets. * Troubleshoot hardware issues related to computers, mobile devices, printers, and other peripherals, ensuring quick resolution to minimize downtime. * Assist with network troubleshooting tasks such as diagnosing connectivity issues involving LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPN (Virtual Private Network), firewalls, and TCP configurations. * Support the management of Active Directory accounts, including user account creation, password resets, GPO (Group Policy Object) implementation, and Active Directory management. * Maintain and support IT infrastructure components such as servers (Windows Server and Microsoft Windows Server environments), switches, routers, and firewalls to ensure network security and stability. * Perform routine equipment troubleshooting and software troubleshooting to resolve issues efficiently while documenting solutions clearly for future reference. * Assist in the deployment and maintenance of computer hardware and software updates to keep systems current and secure. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)