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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Century Inc - **Location:** Sioux Falls, SD, United States - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Spyware, Antivirus Softwares, Software Applications, Backup Devices, Catalyst (Software), Cloud Computing, Email Filtering, Message Transfer Agent, Virtual Private Networks (VPN), Microsoft Office, Network Architecture, Network Protocols, Software Maintenance, Remote Desktop Services, Virtual Machines, Wireless Access Point, Network Routers, Firewalls (Computer Science), Computer Equipment, Information Technology, Hardware Infrastructure, Network Server, Vmware - **Published:** September 16, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2973206536-2 ## About the Role We are excited to announce an opening for a dedicated Information Technology Specialist to join our dynamic technology team. If you are passionate about technology and eager to develop your IT skills in a supportive environment, we look forward to your application! This position can be located in either Sioux Falls or Sioux City., * 1 year+ of end-user support experience in a technology related field, providing support of client's hardware, software, workstations, servers, and network infrastructure. * Knowledge and experience supporting Microsoft Windows operating systems, Microsoft Office Suite & Microsoft 365, computer hardware components. * Familiarity with networking protocols and technologies such as switches, routers, firewalls, and wireless access points. * Experience working with ticket management and remote monitoring and management tools. * Strong collaboration skills and the ability to work closely with team members on projects, problem-solving, and day-to-day operations. * Self-motivated and able to operate independently, while balancing multiple projects, priorities, and meeting client deadlines. * Strong written and verbal communication skills, and the ability to interact, instruct, and support end-users with varying levels of technical experience., * Pre-Employment Background Check * Active Drivers License with auto insurance coverage or the ability to obtain insurance coverage * Areas of knowledge should include computer technical support, Microsoft workstation environments including Windows 7, 8, 10 and Office applications, Microsoft server environments (Active Directory, Terminal Services), Cloud experience - Office 365, Email - Office 365, Google, Email server environments, Networking (including routers, firewalls, VPNs, wireless), Anti-virus, Anti-SPAM and Anti-Spyware, Backup Solutions, Virtual Machine environments (VMWare) ## Description The IT Specialist is a member of our IT Service Desk working in our Sioux Falls office and will be responsible for providing remote and on-site support of client's computers, servers, and network infrastructure. The IT Specialist will work to support and assist our clients' users and various IT systems and devices. As a member of our Service Desk team, they will provide a high-level of customer service in their daily interactions with customers through verbal, written, and in-person communication. They will respond to any and all inbound client service requests in a timely and professional manner., * Log and process service requests from customers via telephone and online ticketing system. * Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, peripherals, and networking equipment - both remotely (from the Sioux Falls office) and on-site at client's facilities. * Install and configure hardware components and software applications. * Perform routine hardware and software maintenance on client computers, servers, and network infrastructure. * Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor. * Ensure accurate and timely reporting and documentation of services and time spent servicing customers. * Collaborate with other team members to help identify, develop, and document processes, procedures, and work instructions. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)