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# Tier III Desktop Support Technician (on-site)

- **Company:** CFS, Inc.
- **Location:** Thompson's Station, TN, United States
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Creative Cloud, Business Software, Microsoft Outlook, Cloud Computing, IT Management, Network Troubleshooting, Microsoft Software, Productivity Software, Microsoft SharePoint, Office365
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4d9469f4e825a35e

## About the Role

* Previous Help Desk, Desktop Support, or IT Support experience
 * Strong customer service and communication skills
 * Ability to troubleshoot common hardware, software, and Microsoft 365 issues
 * Experience working directly with end users in a professional environment
 * Organized approach to documentation and ticket management
 * Self-starter who can work independently while collaborating with the broader team
 * Valid driver's license and ability to travel locally between nearby office locations

## Description

A growing organization in the Franklin area is seeking a Tier III Help Desk Support Specialist to provide hands-on technical support across several local office locations. This position will serve as the primary point of contact for day-to-day user support, troubleshooting hardware and software issues, and ensuring a positive technology experience for employees.

This role is ideal for someone who enjoys working directly with end users, solving practical technology challenges, and supporting a modern Microsoft-based environment. You'll partner closely with IT leadership while helping maintain smooth day-to-day operations.

What You'll Be Doing

 * Serve as the first point of contact for employee technology support requests
 * Manage, prioritize, document, and resolve tickets through the help desk system
 * Provide onsite desktop support for Windows devices, Microsoft 365 applications, and common workplace technologies
 * Troubleshoot Outlook, Teams, SharePoint, Word, Excel, and related Microsoft applications
 * Assist with laptop deployment, device setup, imaging, and configuration
 * Support printers, monitors, docking stations, mobile devices, and other peripherals
 * Install approved software and coordinate routine workstation upgrades
 * Provide basic conference room and audiovisual support
 * Travel between nearby office locations as needed
 * Escalate advanced infrastructure or networking issues to appropriate resources
 * Maintain technical documentation and identify opportunities to improve support processes

Technology Environment

 * Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel)
 * Windows laptops and mobile devices
 * Adobe products and business applications
 * Cloud-based technology environment
 * Modern collaboration and productivity tools
 * Exposure to a variety of business software platforms