> Markdown version of [/jobs/ext/2937409-it-support-engineer-junior](https://www.wearedevelopers.com/jobs/ext/2937409-it-support-engineer-junior). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer (Junior)

- **Company:** Promise Studios LLC
- **Location:** Los Angeles, CA, United States
- **Experience:** Starter
- **Salary:** $120,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Dynamic Host Configuration Protocol, Networking Basics, Virtual Local Area Networks, Virtual Machines, Scripting, Cloud Platform System, Microsoft InTune, Casper Suite
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=246eef9dfb741004

## About the Role

* 1 to 3 years in IT support, or equivalent hands-on depth.
 * Working knowledge of macOS and Windows administration, and comfort in a terminal.
 * Familiarity with at least one cloud platform (GCP, AWS, or Azure) and with VM troubleshooting.
 * Working knowledge of studio transfer, storage, and review tools such as LucidLink, Aspera, Box, or Flow Capture.
 * A service temperament: calm, responsive, and fast to unblock people.
 * On-site availability in Los Angeles.

Preferred

 * MDM experience (Jamf, Intune, or similar).
 * Studio or post-production environment exposure.
 * Networking basics (VLANs, DHCP and IP management, firewalls).
 * Scripting.
 * Interest in growing into infrastructure engineering.

## Description

As IT Support Engineer, you own day-to-day IT support for the studio: tickets answered, machines imaged and enrolled, accounts and access provisioned as people rotate across projects, and artists back to work fast. You are as comfortable in a cloud console troubleshooting a VM as you are at a desk with a workstation, and you know your way around the transfer and review tools a studio lives on., * Own the IT support channel: triage, resolve, escalate, and close the loop with the person, at the pace a live studio runs.

 * Image, enroll, and maintain macOS and Windows workstations under device management, including GPU workstations for artists.
 * Provision and deprovision accounts, storage access, and permissions as people join productions and rotate across projects.
 * Troubleshoot cloud virtual machines, GPU and driver issues, and permissions.
 * Support the studio's media transfer, storage, and review tools and the network basics behind those tools.
 * Support meeting rooms, review spaces, and the fundamentals that make a studio day work.
 * Coordinate with hardware and software vendors on quotes, orders, and licenses.
 * Document as you go so the next fix is faster than the last.