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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Fort Worth, TX, United States
- **Experience:** Starter
- **Salary:** $43,680.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Service Software, Retail Software, Office365, Tablet Computers, Information Technology, Laptops
- **Published:** September 16, 2026
- **Apply:** https://dejobs.org/x/x/F88E4FE504A74034A22F72F3341C976D/job/

## About the Role

* 6 month+ of Help Desk, Service Desk, Technical Support, or customer-facing IT experience (OR technology related degrees or certifications will be looked at in lieu of experience)
 * Strong customer service and communication skills with the ability to explain technical issues to non-technical users.
 * Experience troubleshooting Windows operating systems, Microsoft Office/O365 applications, hardware, and peripheral devices.
 * Basic understanding of networking concepts, remote support tools, VPN connectivity, and endpoint troubleshooting.
 * Familiarity with POS systems, printers, mobile devices, or retail technology environments is preferred.
 * Ability to prioritize multiple tasks, adapt to changing business needs, and work effectively in a fast-paced environment.
 * Strong problem-solving skills, reliability, professional attendance, and a willingness to learn new technologies.
 * Technical certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

## Description

We are looking for a Help Desk/Desktop Support Analyst to join a retail organization in Fort Worth, Texas in a contract capacity with the potential for a permanent role. This job opportunity is with a growing retail and consumer services organization that relies heavily on technology to support locations nationwide. The team is seeking junior IT professional who enjoys troubleshooting, customer interaction, and learning a wide range of technologies in a fast-paced support environment. This position supports both corporate and store users by resolving everyday technology issues across devices, applications, and core systems while delivering a strong customer experience., * Provide first-level technical support for end users across multiple locations, resolving hardware, software, application, and connectivity issues.

 * Troubleshoot and support POS systems, printers, phones, laptops, tablets, and other business-critical technologies.
 * Respond to support requests via phone, email, and ticketing systems while maintaining accurate documentation and timely updates.
 * Escalate complex issues when necessary and follow established processes to ensure efficient issue resolution.
 * Assist with equipment deployment, installation, maintenance, and occasional travel to support remote sites and technology projects.


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