> Markdown version of [/jobs/ext/2939495-it-support-engineer-ii-ops-tech-solutions-ots](https://www.wearedevelopers.com/jobs/ext/2939495-it-support-engineer-ii-ops-tech-solutions-ots). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer II, Ops Tech Solutions (OTS) - **Company:** Amazon.com, Inc. - **Location:** Loveland, CO, United States - **Experience:** Experienced - **Salary:** $60,700.0 - $106,300.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Data Structures, Dynamic Host Configuration Protocol, Software Design Patterns, Linux, Distributed Systems, Domain Name System (DNS), OSI Models, System Center Configuration Manager, Windows Servers, TCP/IP, Transport Layer Security, Information Technology - **Published:** September 16, 2026 - **Apply:** https://www.jobmonkeyjobs.com/career/28023133/It-Support-Engineer-Ii-Ops-Tech-Solutions-Ots-Colorado-Loveland-7375 ## About the Role 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 4+ years of technical support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Bachelor's degree in IT, computer science or equivalent - Possess and maintain a current, valid Driver License Preferred Qualifications - 3+ years of supporting a windows server environment experience - Experience supporting video conference and teleconference equipment - Strong troubleshooting skills of very complex systems ## Description Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them, As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts., Job duties include, but are not limited to: - Troubleshooting difficult IT problems without SOPs. - Planning and coordinating CMs and CM .templates. - Collaborating with internal teams or vendors to execute projects. - Leading continuous improvement efforts. - Auditing the quality of work performed and provide constructive feedback when necessary. - Automating manual tasks; create/improve small tools that help make team operations more efficient. - Serving as the first point of escalation. - Participating in hiring, training and development of others. - Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [What Makes Open Source Work: Licensing and Beyond](https://www.wearedevelopers.com/videos/1416-what-makes-open-source-work-licensing-and-beyond) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)