> Markdown version of [/jobs/ext/2939607-mid-level-tier-2-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2939607-mid-level-tier-2-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mid-Level (Tier 2) IT Support Technician - **Company:** Secure ITnet, Inc. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Software Tools, Microsoft SharePoint, Backup and Restore, Microsoft Power Automate, Firewalls (Computer Science), Microsoft InTune, Fortinet - **Published:** September 16, 2026 - **Apply:** https://www.thejobnetwork.com/job/b6f9cff5-4c9e-4cfb-af7a-0686604a03c2/tier-it-support-and-cloud-technician ## About the Role * 2-5 years of professional IT support experience * MSP experience strongly preferred * Solid Microsoft 365 administration experience * Windows 10/11 support experience * Strong troubleshooting and customer service skills * Ability to work independently and manage priorities Nice-to-Have Skills * Microsoft certifications (MS-900, SC-900, AZ-104, etc.) * Security experience (MFA, Conditional Access, Defender) * Firewall experience (Fortinet, Meraki, Sophos, etc.) * Interest in AI, automation, or modern workplace technology, * Cloud security: 2 years (Preferred) * Help desk: 2 years (Required) * AI: 1 year (Preferred) ## Description We're looking for a Mid-Level (Tier 2) IT Support Technician who enjoys variety, learning new technologies, and working in an environment that's evolving beyond "basic helpdesk IT." This role combines Tier 2 MSP support with opportunities to assist on AI-related and modernization projects. If you thrive in a fast-paced environment and are passionate about technology, we want to hear from you! Core Responsibilities * Handle Tier 2/3 escalations from the service desk * Own tickets end-to-end and work directly with clients * Administer and support Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams) * Manage endpoints using Intune and RMM tools * Perform backup, restore, and recovery tasks * Troubleshoot network and firewall issues (basic to intermediate) * Participate in on-call rotation (shared and compensated) * Create clear, accurate technical documentation Project & AI-Focused Work * Assist with project-based work, including: * Microsoft 365 migrations and improvements * Security hardening and modernization * AI readiness and adoption initiatives * Support clients using AI tools such as: * Microsoft Copilot * Workflow automation and process improvements * Help test, document, and support emerging AI and automation solutions as our practice grows ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)