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# Helpdesk IT Engineer

- **Company:** Animal Care Center
- **Location:** New York, NY, United States
- **Salary:** $49,982.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, Microsoft Office, Data Logging, Peripherals, Information Technology, Software Version Control, User Accounts
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e9fdc0c778e05e7e

## About the Role

* Associates degree in Computer Science, Information Technology, or a related field required.
 * 6 months of previous experience in a related field or possesses a professional certification in IT or a related field required.
 * Ability to work flexible hours and days, including nights and weekends in order to provide helpdesk support.
 * Positive, friendly, can-do attitude.
 * Professional appearance and manner.
 * Good interpersonal communication and telephone skills.
 * Ability to work and collaborate with a team as well as work on independent projects.
 * Demonstrated reliability and ability to multi-task.
 * Good computer skills, including the Internet, and Microsoft Office programs.
 * Travel required to all ACC locations throughout the five boroughs.
 * Ability to work flexible hours and days, including nights and weekends in order to provide helpdesk support.
 * Must be able to list a minimum of 50lbs., * Bachelor's degree preferred.
 * Professional IT Certifications in areas of interest to ACC IT department and two years' experience working for a helpdesk department preferred.

## Description

The working schedule for this position is Sunday to Thursday, 9am to 5:30pm or any continuous 5 days of the week., The main responsibility of this position is to assist the Information Technology Team with helpdesk staff. This is primarily a technical position to provide support to the IT Helpdesk Engineers for basic secondary hands-on computer systems maintenance and helpdesk responsibilities., * Incident Management & Troubleshooting: Diagnosing and resolving hardware (computers, printers, peripherals) and software problems.

 * Ticket Documentation: Logging, tracking, and prioritizing incoming support requests in a ticketing system to ensure timely resolution.
 * User Support & Service Requests: Handling password resets, account unlocks, and setting up new user accounts or equipment.
 * Remote & In-Person Assistance: Guiding users through solutions via phone, chat, email, or using remote-control tools.

Other Responsibilities:

 * Assist end users with tasks requested through helpdesk.
 * Contact internal staff who request IT helpdesk support.
 * Assist Helpdesk analyst with Installation and Testing End user hardware & software for example PCs, printers and telephones.
 * Prepare basic IT instructions for users.
 * Print Reports.
 * Complete other duties as assigned by supervisor. Fear Free certification within 30 days of hire.
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