> Markdown version of [/jobs/ext/2939943-l1-support-lead](https://www.wearedevelopers.com/jobs/ext/2939943-l1-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L1 Support Lead - **Company:** ICONMA LLC - **Location:** Middletown, CT, United States - **Experience:** Expert - **Salary:** $53,040.0 - $64,480.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, JIRA, Microsoft Azure, Cloud Computing, Code Review, Databases, Continuous Integration, DevOps, Middleware, Python (Programming Language), PostgreSQL, Microsoft SQL Server, MongoDB, MySQL, OpenShift, Windows PowerShell, Release Management, Prometheus, Smoke Testing, Microsoft Power Automate, GitHub Copilot, Large Language Models, Grafana, Spring-boot, Mttr, Git, Containerization, Kubernetes, Apache Kafka, Restful APIs, Splunk, Appdynamics, GPT, Docker, Jenkins, Servicenow, Programming Languages, Microservices - **Published:** September 16, 2026 - **Apply:** https://www.careerjet.com/job/use9e2d6d4648a80c4c11f53729a4cb6a4/eaa ## About the Role * Experience with containerization & orchestration: * Docker, Kubernetes/OpenShift. * Cloud exposure: * Azure (Preferred) / GCP. * CI/CD tools: * Jenkins, Git EMU / Git Actions, Azure DevOps. * Database: * MySQL, SQL Server, PostgreSQL, MongoDB. * Programming Language: * Java, Spring Boot Microservices, REST APIs. * AI Tools / LLMs: * GitHub Copilot, Microsoft Copilot, Claude, GPT, Gemini, OpenAI for code assistance, automation, and productivity gains in support workflows. · Monitoring/Observability Tools: Splunk, Grafana, AppDynamics, Prometheus. * Middleware/Messaging: * Kafka. * Scripting: Python, PowerShell, or similar for automation. * Soft Skills * Strong analytical and problem-solving skills under time pressure. * Excellent verbal and written communication for stakeholder and client interaction. * Leadership and mentoring capability. * Years of Experience: 10.00 Years of Experience ## Description * Lead L2/L3 production support for microservices applications, ensuring adherence to SLAs/OLAs. * Act as primary technical escalation point for critical incidents; drive triage, diagnosis, and resolution. * Perform root cause analysis (RCA) for major incidents and drive permanent fixes/preventive actions. * Monitor application health, logs, and performance metrics using Splunk, Grafana, AppDynamics, Prometheus. * Manage deployment, configuration, and troubleshooting of microservices on Kubernetes/OpenShift/container platforms. * Coordinate with development, DevOps, infrastructure, and database teams for issue resolution and change management. * Review and approve incident, problem, and change tickets (ITIL process) in tools like ServiceNow/JIRA. * Guide and mentor a team of support engineers; assign tasks, review work, and ensure quality of resolutions. * Drive automation initiatives using Python/PowerShell scripting and AI tools (Copilot/Claude/GPT) to reduce manual effort self-healing scripts, alert automation, runbook automation, code review assistance. * Ensure documentation of knowledge base articles, runbooks, and support playbooks is current. * Participate in on-call rotation and manage major incident bridge calls when required. * Provide regular status reports, dashboards, and metrics to stakeholders (MTTR, ticket volume, aging, trends). * Support release management activities including deployment validation, smoke testing, and rollback planning., Job Summary: The 2 nd Shift Production Supervisor leads a multi-department team of CNC Operators and Set-Up Operators, in a high mix / low volume aerospace component manufacturin… + 12 days ago, Description: Pieper Memorial Veterinary Center located in Middletown, CT, a VECCS Level 1 Certified Hospital is seeking an experienced Veterinary Technician Specialty Surgical Lea… + 13 days ago ## Related Videos - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Agentic AI Systems for Critical Workloads](https://www.wearedevelopers.com/videos/1592-agentic-ai-systems-for-critical-workloads) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) - [One AI API to Power Them All](https://www.wearedevelopers.com/videos/1601-one-ai-api-to-power-them-all) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this)