> Markdown version of [/jobs/ext/2940252-it-service-desk-analyst-iii](https://www.wearedevelopers.com/jobs/ext/2940252-it-service-desk-analyst-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst III - **Company:** Singer Equipment Company, Inc - **Location:** Birmingham, AL, United States - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, Cyber Security, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Citrix Systems, Microsoft PowerPoint, Azure Active Directory, Wireless Access Point, Cisco Anyconnect, Wi-Fi Technology, Network Switches, Network Routers, Tablet Computers, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Epic Prelude, User Administration - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=43037f71bb53a1d0 ## About the Role TASK/SKILLS PROFICIENCY LEVEL RANGE CUSTOMER SERVICE - MINDSET 1 TO 3 - Advanced: Low, Mid, High COMMUNICATION - ABILITY TO COMMUNICATE WELL AND PROFESSIONALLY 1 TO 3 - Advanced: Low, Mid, High GOOD WORK ATTITUDE / ETHICS 1 TO 3 - Advanced: Low, Mid, High WORKS WELL WITH OTHERS 1 TO 3 - Advanced: Low, Mid, High COMPUTER HARDWARE - LAPTOPS / DESKTOP BREAK-FIX 1 TO 3 - Advanced: Low, Mid, High MOBILE DEVICES (CELL PHONE, TABLETS) 1 TO 3 - Advanced: Low, Mid, High WORKGROUP OFFICE PRINTER 1 TO 3 - Advanced: Low, Mid, High ZEBRA PRINTERS 1 TO 3 - Advanced: Low, Mid, High SCAN DEVICE (HANDHELD) 1 TO 3 - Advanced: Low, Mid, High OFFICE 365 PRODUCTS (WORD, EXCEL, POWERPOINT) 1 TO 3 - Advanced: Low, Mid, High OUTLOOK - MAILBOX 1 TO 3 - Advanced: Low, Mid, High EXCHANGE - OUTLOOK ACCOUNT 1 TO 3 - Advanced: Low, Mid, High TICKET SYSTEM 1 TO 3 - Advanced: Low, Mid, High ASSET MANAGEMENT 1 TO 3 - Advanced: Low, Mid, High AZURE ACTIVE DIRECTORY 1 TO 3 - Advanced: Low, Mid, High ON-PREM ACTIVE DIRECTORY 1 TO 3 - Advanced: Low, Mid, High ONBOARDING PROCESS 1 TO 3 - Advanced: Low, Mid, High OFFBOARDING PROCESS 1 TO 3 - Advanced: Low, Mid, High MULTIFACTOR SECURITY PRODUCT (DUO SECURITY) 1 TO 3 - Advanced: Low, Mid, High VPN - CISCO ANYCONNECT 1 TO 3 - Advanced: Low, Mid, High CITRIX - WORKSPACE 1 TO 3 - Advanced: Low, Mid, High ONEDRIVE 1 TO 3 - Advanced: Low, Mid, High TEAMS 1 TO 3 - Advanced: Low, Mid, High REMOTE TOOLS 1 TO 3 - Advanced: Low, Mid, High ERP SYSTEMS (PRELUDE, SAGE, TRX, QUICKBOOK) 1 TO 3 - Advanced: Low, Mid, High WINDOWS SERVER 1 TO 3 - Advanced: Low, Mid, High NETWORK FIREWALL 1 TO 3 - Advanced: Low, Mid, High NETWORK ROUTER 1 TO 3 - Advanced: Low, Mid, High NETWORK SWITCH 1 TO 3 - Advanced: Low, Mid, High NETWORK PATCH PANEL / NETWORK PORT WALL JACK 1 TO 3 - Advanced: Low, Mid, High ACCESS POINT (WIFI) DEVICE 1 TO 3 - Advanced: Low, Mid, High FIELD TECHNICIAN - SITE TO SITE SUPPORT (TRAVEL) 1 TO 3 - Advanced: Low, Mid, High USER ACCOUNT MANAGEMENT CLEARANCE 1 TO 3 - Advanced: Low, Mid, High (2) TWO- IT SUPPORT PROCESS ASSIGNED (ONBOARDING, OFFBOARDING, ERP SYSTEMS) 1 TO 3 - Advanced: Low, Mid, High KNOWLEDGE BASE ARTICLES 1 TO 3 - Advanced: Low, Mid, High PROCESS AND PROCEDURE DOCUMENTATION 1 TO 3 - Advanced: Low, Mid, High, * High school diploma or GED * Microsoft Office 365 experience * Tech savvy with working knowledge of Microsoft Office products * Good understanding of computer systems, mobile devices, and other tech products * Proficiency in English * Excellent communication and interpersonal skills * Customer-oriented and cool-tempered * May be required to work 1st and or 2nd work schedule * Moderate physical activity that requires handling and or lifting objects up to 25 pounds * Some traveling is required to the different locations * Knowledge of PCI standard compliance requirements is a plus, not a must ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - 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