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# Customer Solution Engineering

- **Company:** jazzhr
- **Location:** San Jose, CA, United States
- **Experience:** Expert
- **Salary:** $185,000.0 - $210,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Software Debugging, Linux, IPv4, IPv6, Virtual Private Networks (VPN), Multi-protocol Systems, Python (Programming Language), Network Troubleshooting, Network Layer, Unix Shell, Multicasting, System Testing, System Availability, Information Technology
- **Published:** September 16, 2026
- **Apply:** https://arrcusinc.applytojob.com/apply/VsUR6SMK00/Customer-Solution-EngineeringSenior-Technical-Lead?source=GS

## About the Role

We offer a variety of roles in software, hardware, and cloud environments. We are looking for people who are self-motivated, creative, and agile. You will work closely with the top-notch talent in Arrcus in redefining networking. Prior work experience in a venture-backed company is a big plus., · Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field.
· Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.
Networking Expertise:
· Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN, and High Availability (HA) features.
· Strong architectural understanding of Layer 2, Layer 3, MPLS, and Multi-Service routing and switching protocols.
Troubleshooting & Tools:
· Expert-level hands-on experience with high-scale traffic generator equipment (Spirent / IXIA).
· Advanced proficiency in Linux/UNIX environments for deep system and network troubleshooting.
· Programming & Frameworks: Strong command of Python , with a proven history of building or scaling robust test system.
· Soft Skills: Exceptional problem-solving capabilities under pressure, clear communication skills for executive and customer-facing discussions, and a collaborative leadership mindset.

## Description

· Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks.
· Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales.
· Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design..
· Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming.