> Markdown version of [/jobs/ext/2942687-student-help-desk-support-associate](https://www.wearedevelopers.com/jobs/ext/2942687-student-help-desk-support-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Student Help Desk Support Associate

- **Company:** Florida Gulf Coast University
- **Location:** Portland, OR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computer Literacy, Information Technology
- **Published:** September 16, 2026
- **Apply:** https://jobs.chronicle.com/apply/38037071/student-help-desk-support-associate?LinkSource=JobDetails

## About the Role

* Currently enrolled as a student at the University and in good academic standing.
 * Experience providing excellent customer service in person and over the phone.
 * Basic knowledge and understanding of computer use.
 * Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m.

Preferred Qualifications

 * Previous experience in a help desk role in a higher education environment.
 * Coursework or training in IT disciplines covering computer applications, hardware, networking, systems or similar area.

Knowledge, Skills, & Abilities

 * Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
 * Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
 * Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
 * Provide quality customer service by creating a welcoming and supportive environment.
 * Present a professional image in word, action and attire.
 * Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
 * Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

## Description

The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services., Typical duties include but are not limited to:

 * Provide phone and walk-up counter support to the FGCU community
 * Answer questions about hardware/software configurations.
 * Remote troubleshooting.
 * Help with testing of new services.
 * Record work in the Help Desk ticketing system.

Other Duties

 * Performs other job-related duties as assigned.


## Related Videos

- [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai)
- [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents)

## Related Articles

- [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)
- [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)