> Markdown version of [/jobs/ext/2943243-it-help-desk-assistant](https://www.wearedevelopers.com/jobs/ext/2943243-it-help-desk-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Assistant

- **Company:** Access: Supports for Living
- **Location:** Middletown, NY, United States
- **Experience:** Starter
- **Salary:** $44,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Desktop Optimization Pack, Issue Tracking Systems, Office Suite, Computer Equipment, Information Technology
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10dddd8b52da43e9

## About the Role

* Strong customer service skills, with the ability to respond effectively and in a timely manner
 * Excellent written and verbal communication skills; ability to interact professionally with internal stakeholders at all levels
 * Strong organizational, time management, and prioritization abilities
 * Bilingual (English and Spanish) a plus
 * Valid unrestricted driver's license required
 * Reliable transportation required, * Basic knowledge of Microsoft desktop systems, operating systems, and the Office application suite
 * Minimum of 1-2 years of progressive experience in computer hardware and software support
 * Associate Degree in Computer Information Systems or a related field preferred
 * Previous customer service experience in a help desk environment preferred

PHYSICAL CHARACTERISTICS:
These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.

 * Must be capable to sit or stand in front of a computer for long-periods of time
 * Able to work in open space floor plan
 * Must be capable to move throughout work day (and follow individuals throughout the community)
 * Work alongside co-workers within 3 feet
 * Must be able to move in tight spaces
 * Occasional lifting of > _15+ pounds

## Description

The IT Helpdesk Assistant is responsible for providing effective technical assistance and guidance with information technology systems. This role includes managing incoming help desk tickets and accurately documenting relevant information in the ticketing system., * Provide technical support for help desk calls and create corresponding tickets in the help desk ticketing system

 * Manage and monitor all incoming tickets, ensuring all necessary information is collected for resolution
 * Perform basic troubleshooting and assistance via phone or through remote support tools
 * Travel to different agency sites as needed. Locations include but not limited to: Orange, Ulster, Dutchess, Sullivan, Columbia, Greene, Queens, and Westchester County.


## Related Videos

- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)

## Related Articles

- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)