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# IT Support Technician II (Onsite - Dallas)

- **Company:** Intelligent Technical Solutions
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $47,050.0 - $56,701.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Sage ERP, Microsoft Office, Network Architecture, Networking Basics, QuickBooks (Software), Backup and Restore, Break Fix, Firewalls (Computer Science), Adobe
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bfd40c3f98ac2078

## About the Role

* Willing to work full-time on-site, either at the company office or client locations as required.
 * Experience with Windows and Mac OS troubleshooting.
 * Minimum two years in Helpdesk support or a similar role.
 * Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
 * Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
 * Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
 * Experience with Managed Service Providers (MSPs) is highly desirable.
 * Active IT Certifications are preferred.
 * Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

## Description

This role is expected to be able to resolve the following technical issues with little or no assistance:

 * Workstation operating system issues of any kind.
 * Printer issues of any kind.
 * Standard business application (Office, etc.) issues of any kind.
 * Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
 * Basic server issues.
 * Basic networking issues.
 * Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.


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