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# Sap Senior Service Delivery Manager

- **Company:** SD Worx Group NV
- **Location:** Granada, Spain
- **Contract:** Permanent contract
- **Skills:** SAP (Applications), SAP Sales and Distribution
- **Published:** September 16, 2026
- **Apply:** https://www.buscojobs.com.es/sap-senior-service-delivery-manager-en-granada-ID-372128561

## About the Role

Requisitos principales7+ years of experience in HR, Payroll, HCM, BPO, or Managed Services
5+ years in client-facing roles
Proven experience managing complex enterprise, multi-country relationships
Strong background in Service Delivery Management, Customer Success, or Outsourcing
Experience leading executive governance forums and steering committees
Solid understanding of SLA, KPI, and contractual governance
Experience with financial performance, forecasting, revenue, and budgeting discussions
Strong stakeholder management across customer, operational, commercial, and executive audiences
Experience in matrix and international delivery organizations
Excellent communication, negotiation, and influencing skills
Fluent English; additional European languages are advantageous
Good understanding of HR and payroll technical landscapes
Communication
Negotiation
Influencing
SLA/KPI management
Contractual governance
Service governance frameworks

## Description

OverviewIn this role you drive service delivery for strategic, multi-country accounts, ensuring governance, performance, and financial health.You partner with cross-functional teams and senior stakeholders to optimize delivery and grow the business.You'll lead governance forums, monitor KPIs, and manage risks to sustain high customer satisfaction.This is a high-impact role at a European leader enabling HR services at scale, with opportunities to shape service outcomes and customer success.Compensaciones / BeneficiosComprehensive training and development programsFlexible working schedulePrivate medical insurance 100% covered by SD Worx25 vacation days18 hours for personal mattersWorkation: up to 4 weeks abroad per yearResponsabilidadesServe as the primary service relationship owner for strategic multi-country customersLead customer governance via operational reviews, quarterly business reviews, and steering committeesMonitor service performance against KPIs and SLAs across countriesOversee overall health of customer engagements and align delivery with contractual commitmentsCollaborate with Service Managers and delivery teams for day-to-day executionManage escalations, risks, and service-improvement initiatives across countriesMonitor financial performance including revenue, profitability, forecasting, and budgetingIdentify opportunities for service optimization, innovation, and growth while supporting account developmentRequisitos principales7+ years of experience in HR, Payroll, HCM, BPO, or Managed Services5+ years in client-facing rolesProven experience managing complex enterprise, multi-country relationshipsStrong background in Service Delivery Management, Customer Success, or OutsourcingExperience leading executive governance forums and steering committeesSolid understanding of SLA, KPI, and contractual governanceExperience with financial performance, forecasting, revenue, and budgeting discussionsStrong stakeholder management across customer, operational, commercial, and executive audiencesExperience in matrix and international delivery organizationsExcellent communication, negotiation, and influencing skillsFluent English; additional European languages are advantageousGood understanding of HR and payroll technical landscapesCommunicationNegotiationInfluencingSLA/KPI managementContractual governanceService governance frameworks


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