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# NOC Comms Specialist :: Harrisburg, PA (Onsite)

- **Company:** ARK Solutions, Inc.
- **Location:** Harrisburg, PA, United States
- **Experience:** Experienced
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Temporary to permanent
- **Skills:** Os Ticket, SolarWinds (Software), Call Tracing, Servicenow
- **Published:** September 16, 2026
- **Apply:** https://www.careerjet.com/job/us40eaad26b06cd01c991375ff620b82f6/eaa

## About the Role

* Excellent communication skills (written and oral).
 * Experience with incident management, call tracking, and ticketing software (preferably ServiceNow).
 * Ability to support end-users with varying IT skillsets.
 * Ability to troubleshoot and escalate end-user issues for quick resolution.
 * Detail-oriented, resourceful, and adaptable to change.
 * Preferred 2 years of experience in systems administration, help desk, or call center roles.

## Description

Seeking for a Network Technical Support Specialist to employees and business partners outside of regular business hours. A customer-service-minded technical individual is required to ensure prompt service and issue resolution.
Responsibilities:

 * Answer inbound phone calls concerning network issues and escalate Service Now trouble tickets.
 * Collaborate with NOC T2 Engineers and third-party providers for issue resolution.
 * Monitor networks using tools like Solar Winds and Squared Up, and respond to outages.
 * Act as the primary network contact outside regular business hours.
 * Perform Enterprise Incident communications and issue network status updates.
 * Assist network engineers with tasks and update documentation., Role: OA/ETSO - NOC Communications Specialist Client: Commonwealth of Pennsylvania Location: Harrisburg, PA - 100% Onsite at CTC Schedule: Saturday-Wednesday, 12:00 AM-8:30 AM …


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