> Markdown version of [/jobs/ext/2945128-digital-foundry-operate-innovation-bpo-bpaas-manager](https://www.wearedevelopers.com/jobs/ext/2945128-digital-foundry-operate-innovation-bpo-bpaas-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Digital Foundry Operate & Innovation BPO/BPaaS Manager

- **Company:** Deloitte T.T.L.
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Salary:** $135,000.0 - $265,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Information Systems, IBM Rational Unified Process, Scrum Methodology, Software Engineering, Information Technology
- **Published:** September 16, 2026
- **Apply:** https://dejobs.org/x/x/27EEA94612614C20884026FA417E29A2/job/

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationships
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines
 * Ability to mentor and provide clear guidance to others, Required:
 * 6+ years of consulting, operate, or implementation experience in the insurance industry
 * 2+ years of experience in business process outsourcing or business process as a service related to insurance operations
 * 2+ years of leadership experience defining global resource and coverage models, leverage models, productivity models, and automated solutions such as ticketing and monitoring
 * Bachelor's degree or equivalent professional experience
 * Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
 * Limited immigration sponsorship may be available.

Preferred:

 * Master's degree in computer science, information systems, or another technology-related field
 * 5+ years of experience managing global service delivery across multiple centers
 * 5+ years of experience applying Software Development Life Cycle methodologies, including Agile, Scrum, and Rational Unified Process
 * 3+ years of experience in one or more of the following industries: Financial Services, Life Sciences, Manufacturing, Technology, Retail, or Media
 * 6+ years of experience presenting recommendations to client stakeholders, including technical and non-technical audiences

## Description

As a BPO/BPaaS Manager Digital Foundry, Operate, & Innovation team, you will be responsible for...

 * Leading insurance-focused operate and implementation engagements across business process outsourcing and business process as a service environments
 * Defining and executing global resource and coverage strategies, leverage models, and productivity approaches to support scalable service delivery
 * Driving the design and adoption of automated operational solutions, including ticketing and monitoring capabilities
 * Managing cross-functional teams to deliver client outcomes, operational improvements, and program objectives
 * Advising client stakeholders on transformation opportunities across insurance operations, service delivery, and managed services models


## Related Videos

- [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion)
- [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams)
- [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm)
- [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)