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# IT Support Technician

- **Company:** CFS, Inc.
- **Location:** Hudsonville, MI, United States
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, BASIC (Programming Language), Business Software, Microsoft Outlook, Collaborative Software, Computer Networks, Hyper-V, IP Addressing, Networking Basics, Server Virtualization, Microsoft SharePoint, Oracle Fusion Middleware, TCP/IP, Windows Desktop, Office365, Microsoft InTune, Laptops, Oracle Cloud Infrastructure, User Administration, Vmware
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9d226e5d5d663297

## About the Role

* Strong customer service skills
 * Strong communication skills
 * Experience supporting and troubleshooting Windows OS environments, both hardware and software
 * Experience with M365 Admin Center, setting up new users, troubleshooting, etc.
 * User administration experience in Entra ID and Active Directory
 * Experience with Microsoft InTune doing configuration and deployment
 * Understanding of fundamental networking concepts, including TCP/IP, IP addressing, and basic cabling.
 * Knowledgeable of networking basics

Bonus Experience of the IT Support Technician:

 * Bilingual in English / Spanish
 * Exposure to virtual servers like VMware & Hyper-V
 * Experience supporting ERP systems such as Oracle Cloud or Oracle Fusion

#LI-NB5 #INSEP2026

## Description

Job Overview: The IT Support Technician will manage and prioritize support requests, escalate issues when appropriate, and assist with maintaining a stable and productive technology environment. Support responsibilities span desktop and mobile technologies, collaboration tools, audio-visual systems, and user account administration., * Provide first-level technical support for hardware, software, and connectivity-related issues.

 * Receive, prioritize, troubleshoot, and resolve service requests through a ticket management system.
 * Escalate complex incidents to the appropriate IT teams and monitor progress through resolution.
 * Support Windows-based desktops, laptops, mobile devices, printers, and peripheral equipment.
 * Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
 * Configure and provision new employee accounts and system access across business applications.
 * Deploy, manage, and maintain endpoint devices using Microsoft Intune / Endpoint Manager.
 * Troubleshoot and support conference room technology and audio-visual equipment.
 * Create and maintain technical documentation, support procedures, and knowledge base articles.
 * Provide remote support to users while delivering a high level of customer service and professionalism.


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